At a Glance
- Tasks: Design user-centred services and improve customer experiences through collaboration and innovation.
- Company: Join a forward-thinking design agency in London with a focus on impactful service design.
- Benefits: Flexible working hours, creative environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values creativity and collaboration.
- Why this job: Make a real difference by shaping services that empower users and enhance their experiences.
- Qualifications: Experience in service design, strong communication skills, and a passion for user-centric solutions.
The predicted salary is between 50000 - 65000 € per year.
Responsibilities and experience
- Understanding and articulating clearly how services need to change from a user-centred, system, and business perspective.
- Plan and execute system mapping, customer journeys, scenarios and service specifications of users and defining how and what organisations need to do to deliver services more effectively.
- Working closely with user researchers to define and communicate people’s needs.
- Collaborate with product owners and leaders to drive product strategy and the development roadmap.
- Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems.
- Setting future visions for products and services that inspire and meet the needs of customers.
- Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback.
- Being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive in their environment.
- Designing with technologists and developers to take a service live.
- Facilitate workshops with diverse groups of clients and stakeholders.
Measuring and evaluation
- Defining key metrics and measurements for organisations to evaluate their impact, supporting them to use this data to iterate what they deliver.
- Evaluating the cost of a service delivery.
Designing organisations and propositions
- Co-designing with our clients and communities to design new service models and value propositions, defining how organisations can re-organise themselves to deliver products and/or services.
- Taking research into actionable insights and communicating this in a succinct and human-centred way to stakeholders.
- Working with researchers and analysts to define unmet needs of people who may not use services, and defining how organisations can independently or collaboratively meet these needs.
- Analysing and directing on how organisations need to change to deliver more effective services.
Coaching and supporting organisations
- Supporting teams and organisations to develop the cultural conditions, practices, and rituals to design user-centred services.
- Teaching organisations how to design better services, and providing coaching to develop these capabilities, outlining where this is best placed in an organisation.
Teamwork and daily practice
- Keeping our projects on time and budget and reporting to our project directors and Head of Delivery.
- Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels of your work.
- Providing input and critical thought at our show and tells and design crits.
- Supporting the development of Snook’s internal processes and tools.
- Bring an optimistic and entrepreneurial mindset to our work, supporting directors to spot and enable new opportunities in the world.
- Having confidence and experience in the end-to-end journey of a project, from navigating sales through to end delivery.
- Having confidence in agile practice and language related to the design process.
Service Designer | London employer: Photon Group
As a Service Designer at our London office, you will thrive in a dynamic and inclusive work culture that prioritises user-centred design and innovation. We offer exceptional employee growth opportunities through collaborative projects with diverse teams, alongside a commitment to ethical practices and continuous learning. Join us to make a meaningful impact while enjoying the vibrant atmosphere of London, where creativity meets professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer | London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your user-centred approach and how you’ve tackled real-world problems. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can articulate your experience with system mapping and user journeys. We want to see how you can bring your ideas to life!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Service Designer | London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for service design shine through! We want to see how you connect with our mission and values, so don’t hold back on sharing why you’re excited about this role.
Tailor Your Experience:Make sure to highlight your relevant experience in user-centred design and collaboration. We love seeing how your past projects align with the responsibilities listed in the job description, so be specific about your contributions!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language to articulate your skills and experiences. Avoid jargon unless it’s absolutely necessary!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Photon Group
✨Know Your User-Centred Design
Make sure you can clearly articulate your understanding of user-centred design principles. Be ready to discuss how you've applied these in past projects, especially in relation to service design. This will show that you can think from the user's perspective, which is crucial for the role.
✨Showcase Your Collaboration Skills
Prepare examples of how you've worked with cross-functional teams, including researchers and designers. Highlight specific instances where your collaboration led to improved outcomes or innovative solutions. This will demonstrate your ability to work effectively within a team environment.
✨Be Ready to Discuss Metrics
Understand the key metrics that organisations use to evaluate service delivery. Be prepared to discuss how you've defined and used these metrics in your previous roles to drive improvements. This shows that you can not only design but also measure the impact of your work.
✨Bring Your Prototyping Experience
Have examples of your prototyping work ready to share. Discuss the tools you’ve used and how you’ve iterated on designs based on feedback. This will highlight your practical skills and your ability to turn ideas into tangible solutions quickly.
