At a Glance
- Tasks: Support and configure Jira Service Management solutions for Sales & Marketing teams.
- Company: Dynamic tech company focused on innovative service management solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting opportunity to work in an Agile environment with career advancement potential.
- Why this job: Join a collaborative team and make a real impact in streamlining business processes.
- Qualifications: 4-7+ years of Jira/Jira Service Management experience and strong problem-solving skills.
The predicted salary is between 51750 - 63250 £ per year.
- Description
- Jira Service Management Engineer (Sales & Marketing)
- Position Summary
- We are looking for an experienced
Jira Service Management Engineer to support the implementation and configuration of JSM solutions for the
Sales & Marketing organization .
The role will work closely with business stakeholders to understand their requirements, design appropriate Jira/JSM solutions, and configure the platform to support business processes and service management needs.
Responsibilities
- Engage with Sales & Marketing stakeholders to understand business requirements.
- Analyze existing processes and translate requirements into Jira/JSM solutions.
- Configure
Jira Service Management projects, workflows, request types, forms, queues, SLAs, and portals .
- Develop and maintain
Jira automation to streamline business processes.
- Configure permissions, roles, notifications, screens, and issue types.
- Build and optimize JSM service request workflows based on business requirements.
- Perform testing and support UAT and production deployments.
- Troubleshoot Jira/JSM configuration and workflow issues.
- Maintain technical and functional documentation.
- Recommend improvements and Jira/JSM best practices to stakeholders.
- Collaborate with other Jira, ITSM, and technology teams when required.
- Provide ongoing support and enhancements to the Sales & Marketing JSM environment.
- Required Experience
4–7+ years of experience working with Jira/Jira Service Management .
- Strong hands-on experience in
JSM configuration and administration .
- Good knowledge of Jira workflows, schemes, issue types, screens, permissions, and notifications.
- Strong experience with
JSM request types, forms, queues, SLAs, portals, and automation .
- Experience gathering requirements directly from business stakeholders.
- Ability to convert business requirements into technical Jira/JSM configurations.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Experience working in Agile environments.
- Good to Have
- Experience with
JSM Assets .
- Knowledge of Jira REST APIs and third-party integrations.
- Atlassian/Jira certifications.
- Experience supporting Sales, Marketing, or other business-facing service management functions.
- Previous experience in a consulting or client-facing role.
- Candidate Profile
The ideal candidate should be a hands-on JSM specialist who can independently work with business stakeholders , understand their requirements, and configure Jira Service Management accordingly.
The candidate should have a combination of strong technical JSM expertise, business understanding, and stakeholder-facing communication skills .
Jira engineers - Sales & Marketing | Nearshore (Lithuania, Poland, Romania) employer: Photon Group
Join a dynamic and innovative team as a Jira Service Management Engineer, where your expertise will directly impact the Sales & Marketing organisation. Our company fosters a collaborative work culture that values employee growth through continuous learning opportunities and hands-on experience with cutting-edge technology. Located in vibrant nearshore locations like Lithuania, Poland, and Romania, we offer a unique chance to work in a supportive environment that encourages creativity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Jira engineers - Sales & Marketing | Nearshore (Lithuania, Poland, Romania)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Photon Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Photon Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Photon Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Photon Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Jira engineers - Sales & Marketing | Nearshore (Lithuania, Poland, Romania)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Photon Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Photon Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Photon Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Photon Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
