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- Tasks: Coordinate maintenance and support tasks, ensuring engineers are where they need to be.
- Company: Join a professional support team focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the vital link between clients and engineers, making a real difference every day.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Dynamic work environment with plenty of chances to learn and advance.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused Helpdesk Scheduler to join our professional support team. In this key role you will be responsible for:
- Coordinating Planned Preventative Maintenance (PPM) and Reactive Works across your area, ensuring engineers are in the right place at the right time.
- Liaising with clients, booking appointments, and sending assignment updates while keeping the helpdesk in the loop.
- Ordering essential parts and arranging access equipment to keep jobs moving without delay.
- Being a key point of contact, answering calls, helping clients and colleagues with queries.
- Organising return visits and managing follow-up communications, supporting engineers by allocating work, confirming availability with engineering managers, and issuing idle-time notifications when needed.
- Escalating SLA risks early and effectively, following the escalation process to keep service levels on track.
- Closing the loop - checking completed works and updating the rota to keep everyone informed.
This is an excellent opportunity...
helpdesk Scheduler in Kidderminster employer: Phosters (FM)
Contact Detail:
Phosters (FM) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land helpdesk Scheduler in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Helpdesk Scheduler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions related to scheduling and customer service. We can help you with mock interviews to boost your confidence and ensure you nail those tricky questions.
✨Tip Number 3
Show off your organisational skills! When you get the chance to chat with potential employers, highlight your experience in coordinating schedules and managing multiple tasks. Use specific examples to demonstrate how you've kept things running smoothly in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace helpdesk Scheduler in Kidderminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Helpdesk Scheduler role. We want to see how your skills align with coordinating maintenance and managing schedules, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused attitude and proactive approach. Let us know why you’re excited about the role and how you can contribute to our team.
Showcase Communication Skills: As a Helpdesk Scheduler, communication is key. In your application, highlight any experience you have in liaising with clients or managing queries. We love candidates who can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Phosters (FM)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Helpdesk Scheduler. Familiarise yourself with terms like Planned Preventative Maintenance (PPM) and Reactive Works, as well as the importance of coordinating schedules and managing client communications.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've successfully handled client queries in the past. Highlight your ability to communicate clearly and effectively, as well as any experience you have in liaising with engineers or managing appointments.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Be ready to discuss situations where you identified potential issues before they escalated, especially regarding service level agreements (SLAs). This will show that you can think ahead and keep operations running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.