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- Tasks: Lead customer operations to enhance experiences across the UK & Ireland.
- Company: Global software company focused on customer satisfaction.
- Benefits: Competitive salary, private healthcare, and flexible working arrangements.
- Why this job: Make a real impact on customer experience in a dynamic environment.
- Qualifications: Over 5 years in customer operations with strong analytical and leadership skills.
- Other info: Remote position with opportunities for career advancement.
The predicted salary is between 43200 - 72000 £ per year.
A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal candidates will have strong analytical skills and proven experience leading diverse teams. The position also offers competitive compensation, benefits like private healthcare, and supports flexible working arrangements.
Head of Customer Operations, UK & Ireland (Remote) employer: Phorest
Contact Detail:
Phorest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Operations, UK & Ireland (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in enhancing customer operations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help us refine our responses and boost our confidence before the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Head of Customer Operations, UK & Ireland (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Operations role. Highlight your leadership experience and any achievements in customer operations to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experience and how your background makes you the perfect fit for this role.
Showcase Your Analytical Skills: Since strong analytical skills are key for this position, don’t forget to include examples of how you've used data to drive decisions or improve processes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Phorest
✨Know Your Customer Operations Inside Out
Before the interview, brush up on the latest trends and best practices in customer operations. Be ready to discuss how you can enhance the customer experience specifically for the UK & Ireland market, as this will show your understanding of the role and its challenges.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading diverse teams. Think about specific situations where you drove software adoption or improved operational excellence. This will demonstrate your capability as a senior leader and your fit for the role.
✨Be Data-Driven
Since strong analytical skills are crucial for this position, come prepared with data or metrics from your previous roles that showcase your impact. Discuss how you've used data to make informed decisions and improve customer operations.
✨Emphasise Flexibility and Adaptability
Given the remote nature of the role, be ready to talk about your experience with flexible working arrangements. Share how you’ve successfully managed teams remotely and maintained high levels of engagement and productivity.
