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For Companies At a Glance
- Tasks: Guide salons through onboarding, ensuring they maximise our software's potential.
- Company: Join Phorest, a fast-growing tech company in the beauty industry.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy flexible working options.
- Why this job: Make a real difference for beauty businesses while developing your skills.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: 12-month fixed term role with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
About Phorest
Phorest Salon Software is a rapidly growing tech company on a mission to help beauty businesses thrive. Our software empowers premium salons, spas, and aesthetic clinics around the globe with a suite of tools designed to enhance client experiences, streamline operations, and drive business growth. With a presence in the heart of the beauty industry, we are committed to fostering innovation, excellence, and community. At Phorest, we don’t just build software—we build success stories.
The Opportunity
As a member of the Phorest Onboarding Team, you will manage client onboarding for a subset of our clients. You will orchestrate their onboarding journey, drive adoption/usage of Phorest features, and help delight our salons by optimising their onboarding experience. You’ll also spend time understanding their needs, delivering data-driven decisions and delightful experiences that will scale. In this role, you will be expected to enhance our best practices on quality and productivity; manage client escalations and process change within the team. A customer success mindset is critical for this role, as within Phorest we want to ensure customer satisfaction and retention, drive growth, and help clients extract maximum value from our products. This is a 12-month fixed term role covering for a maternity leave.
What You’ll Do
- Manage small to enterprise salons, including multi-site locations
- Manage process changes around client escalations, coordinating with Sales, our data migration team, and the
Customer Onboarding Specialist employer: Phorest
Contact Detail:
Phorest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and tech industries on LinkedIn. Join relevant groups and engage in conversations. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Phorest and its products. Understand their mission and values, and think about how you can contribute to their success stories. Tailor your answers to show you’re a perfect fit for their team.
✨Tip Number 3
Practice your onboarding skills! Think of ways you can enhance client experiences and drive adoption of features. Be ready to share examples of how you've done this in the past or how you would approach it at Phorest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Phorest family.
We think you need these skills to ace Customer Onboarding Specialist
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for the beauty industry shine through! We want to see how your enthusiasm aligns with our mission to help salons thrive. Share any relevant experiences that highlight your connection to this vibrant sector.
Tailor Your Application: Make sure to customise your application for the Customer Onboarding Specialist role. Highlight your skills in client management and onboarding processes, and don’t forget to mention any experience you have with tech solutions. We appreciate a personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements. We love a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Phorest family!
How to prepare for a job interview at Phorest
✨Know the Product Inside Out
Before your interview, make sure you understand Phorest's software and how it benefits beauty businesses. Familiarise yourself with its features and think about how you can help salons optimise their onboarding experience.
✨Showcase Your Customer Success Mindset
During the interview, highlight your previous experiences where you've successfully managed client relationships or resolved escalations. Share specific examples that demonstrate your ability to enhance customer satisfaction and retention.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific onboarding challenges or client escalations. Think through potential scenarios and prepare structured responses that showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, onboarding best practices, or how success is measured in this position. This shows you're genuinely interested in contributing to Phorest's mission.