The Opportunity We're looking for a Global Onboarding Domain Manager to join our Global Operations team and own the health, performance, and future evolution of our global onboarding experience. The Opportunity We're looking for a Global Onboarding Domain Manager to join our Global Operations team and own the health, performance, and future evolution of our global onboarding experience. As the Global Domain Owner for Onboarding, you'll be responsible for ensuring every new customer receives a consistent, efficient, and value-driven onboarding journey, regardless of region. Rather than managing day-to-day onboarding delivery, you'll focus on identifying opportunities to improve customer outcomes, operational efficiency, and commercial performance through data, customer insights, trend analysis, and strategic initiatives. Working closely with Regional Onboarding teams, Product, Customer Success, Sales, Revenue Operations, Enablement, and Engineering, you'll shape the future of onboarding by creating scalable global processes, optimising tooling, and influencing the product roadmap. Success in this role is measured not just by how onboarding performs today, but by how you continually improve it for tomorrow. If you're a strategic, customer-obsessed leader who enjoys solving complex operational challenges and delivering measurable business impact, we'd love to hear from you. What You’ll Do Strategic Enablement
Head of Global Onboarding Operations in Surrey employer: Phorest Software
Phorest Software is an exceptional employer that values creativity and innovation, offering a dynamic work culture where collaboration thrives. With flexible working options, including remote work availability, employees enjoy a healthy work-life balance while having access to continuous growth opportunities in the fast-paced e-commerce sector. Join us to make a meaningful impact on user experiences in the salon and clinic industry.
