Senior Product Manager - Communications in Leatherhead

About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

The Opportunity

At Phorest we are embarking on new opportunities to bring value to our customers, helping them grow their business. As part of that we are creating a new team focused on Communications. This is taking responsibility for the performance of our existing lines of communication for our customers and their clients as well as opening up and managing new communication channels.

Role Overview

As a Senior Product Manager for Communications at Phorest, you own complex, commercially impactful initiatives that span multiple squads or domains. You are an experienced voice of the customer and strategic partners within the Three Amigos unit, connecting discovery and delivery to steward product quality and amplify impact across teams and regions. Senior Product Managers know not only their own domain inside and out but can comfortably talk to other areas that they may not necessarily own but have extended their scope of interest to learn about. You are known for your ability to bring clarity, structure and follow‑through to everything you touch. Regions, peers and stakeholders you work with see you as a reliable, trusted partner who ensures that when something is on your plate, it gets done — and done well.

What You'll Do

• Ownership & Accountability: You take full ownership of initiatives from discovery through delivery and post‑launch impact tracking. You hold yourself accountable to results—ROI, ARR, adoption and customer outcomes—not just delivery. You proactively communicate challenges, risks and performance, ensuring clarity and consistent messaging. You follow through—ensuring initiatives reach their intended outcome, not just completion. You define the product direction for your area, shaping the long‑range roadmap, key bets and how we win in the market. You recognise the broader system impact of your work and engage other teams early to align dependencies and avoid surprises. You exemplify the Phorest Product Management Charter principles at a master level: Customer‑Led, Organised, and Outcome‑Oriented.
• Cross‑Team Leadership: You manage and drive initiatives that span multiple squads, functions, or geographies. You bring consistency, communication and coordination across teams, ensuring a shared understanding of what success looks like. You lead with influence, not authority—collaborating deeply with design, engineering and product operations, bringing strategic thinking, reducing ambiguity to drive momentum, accountability and creating a clear path forward. You resolve blockers where possible and escalate only when necessary—demonstrating resourcefulness and ownership. You ensure cross‑functional and regional alignment, partnering with Product Operations, Success, Support, Product Marketing and Regions to ensure readiness, feedback integration and commercial alignment.
• Customer & Commercial Impact: You think commercially: ROI and ARR impact are core lenses alongside customer outcomes in every roadmap decision. You deeply understand customer pain points and ground decisions in direct feedback, discovery and data. You maintain close partnerships with regional teams, attending customer calls weekly and validating your assumptions in‑market. You prioritise initiatives that deliver measurable value for both customers and the business—balancing user benefit, commercial return and strategic fit.
• Product Craft & Communication: You are a clear communicator—your documents, pitches and status updates are precise, structured and insightful. You write strong business cases that are written in good time explaining the ‘why’, ‘what’, and impact of each major investment. You provide clarity for your squads through well‑written stories, sharp prioritisation and well‑managed backlogs. You are proactive in managing stakeholder expectations—ensuring alignment and minimising surprises. You challenge design and engineering constructively, as a peer, to arrive at the best solution possible.
• Mentorship & Collaboration: You actively mentor junior PMs—offering feedback, asking where they need help, and stepping in when you can provide support. You are approachable and dependable—peers and cross‑functional partners know they can count on you to get things done. You build trusted partnerships with regions, marketing and other teams by delivering with consistency and clarity. You lead with empathy and strength, providing constructive feedback and holding others to the same high bar you set for yourself.
• Habits & Discipline: You exemplify strong PM fundamentals: up‑to‑date roadmaps, organised backlogs and high quality Agile practises, weekly progress updates and metrics tracking for every initiative. You use data to understand and communicate performance—demonstrating awareness of the health of your product area. You close the loop post‑launch, analysing adoption, gathering insights, and applying learnings to future work. You are consistent, disciplined and organised—setting the tone for operational excellence in your squads.

Who You Are

• 5+ years of Product Management experience with proven track record of successful product launches.
• Experience leading product strategy and driving significant business outcomes.
• Track record of managing senior stakeholders and cross‑functional teams.
• Experience setting and tracking key metrics/outcomes for commercial success.
• Strong analytical skills with ability to distill complex information into clear, actionable insights.
• Technical competencies: adept with tools like Jira and Looker.
• Deep understanding of agile methodologies and product development frameworks.
• Highly experienced at conducting data analysis and usage optimisation expertise.
• Prior experience in hair and beauty industry, consumer products, or mobile products.
• Prior supplier/vendor selection and relationship management experience.

Benefits

• Your wellbeing is important to us – we provide private healthcare, 2 Wellness Days, an employee assistance programme and a free online GP service.
• As part of our Financial Wellbeing, we provide competitive compensation, an Employee Share Purchase Scheme, pension, life assurance and income protection.
• We help you travel by providing a bike to work scheme as well as tax‑saver transport tickets.
• We support the women who work at Phorest by offering 2 weeks leave for fertility treatment, pregnancy loss and menopause.
• We care for your family and provide enhanced maternity and paternity benefits.
• We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programmes and provide access to many online resources including LinkedIn Learning.
• Moving house? Phorest employees get 3 moving days.

Additional Information

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.