Senior Product Manager Business Systems in Leatherhead

About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, the UK, Germany, Australia, Finland, the USA, Canada, the UAE and the Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

The Opportunity

As a Senior Product Manager at Phorest, you own complex, high-impact initiatives that span multiple squads or domains. You are an experienced voice of the customer and a strategic partner within the Three Amigos, connecting discovery and delivery to steward product quality and amplify impact across teams and regions. Senior Product Managers bring clarity, structure and follow-through to everything they touch. Regions, peers and stakeholders see you as a reliable, trusted partner who ensures that when something is on your plate, it gets done – and done well.

What You’ll Do

• Ownership & Accountability: You take full ownership of initiatives from discovery through delivery and post-launch impact tracking. You proactively communicate challenges, risks and performance, ensuring clarity and consistent messaging. You follow through – ensuring initiatives reach their intended outcome, not just completion. You define the product direction for your area, shaping the long-range roadmap, key bets and how we win in the market. You exemplify the Phorest Product Management Charter principles at a master level: Customer-Led, Organised, and Outcome-Oriented.
• Cross-Team Leadership: You bring consistency, communication and coordination across teams, ensuring a shared understanding of what success looks like. You lead with influence, not authority – collaborating deeply with design, engineering and product operations, bringing strategic thinking, reducing ambiguity to drive momentum, accountability and creating a clear path forward. You resolve blockers where possible and escalate only when necessary – demonstrating resourcefulness and ownership. You ensure cross-functional and regional alignment, partnering with Product Operations, Success, Support, Product Marketing and Regions to ensure readiness, feedback integration and commercial alignment.
• Customer Impact: You deeply understand customer pain points and ground decisions in direct feedback, discovery and data. You maintain close partnerships with regional teams, attending customer calls weekly and validating your assumptions in-market. You prioritise initiatives that deliver measurable value for both customers and the business – balancing user benefit, financial return and strategic fit. You treat internal stakeholders as customers – engaging in continuous discovery, structured user research and ongoing validation. You build tight feedback loops, ensuring tooling decisions are grounded in real user behaviour rather than opinion or hierarchy.
• Product Craft & Communication: You write strong business cases that explain the ‘why’, ‘what’ and ‘impact’ of each major investment. You provide clarity for your squads through well-written stories, sharp prioritisation and well-managed backlogs. You are proactive in managing stakeholder expectations – ensuring alignment and minimising surprises. You challenge design and engineering constructively, as a peer, to arrive at the best solution possible. You are confident in saying no when needed – protecting focus, avoiding solution sprawl and ensuring we invest in the highest-leverage opportunities. You are comfortable being firm when required, while maintaining trust and alignment with senior stakeholders.
• Strategic Impact – Scaling Through Efficiency: You identify opportunities where process, automation and tooling can unlock step-change efficiency gains. You measure success not just by feature delivery, but by operational leverage gained – time saved, cost reduced, throughput increased and dependency on manual work decreased. You challenge “we need more people” thinking by demonstrating where better systems create sustainable scale.
• Mentorship & Collaboration: You actively mentor junior PMs – offering feedback, asking where they need help and stepping in when you can provide support. You are approachable and dependable – peers and cross-functional partners know they can count on you to get things done. You build trusted partnerships with regions, marketing and other teams by delivering with consistency and clarity. You lead with empathy and strength, providing constructive feedback and holding others to the same high bar you set for yourself.
• Habits & Discipline: You exemplify strong PM fundamentals – up-to-date roadmaps, organised backlogs and high quality Agile practices, weekly progress updates and metrics tracking for every initiative. You use data to understand and communicate performance – demonstrating awareness of the health of your product area. You close the loop post-launch, analysing adoption, gathering insights and applying learnings to future work. You are consistent, disciplined and organised – setting the tone for operational excellence in your squads.

Who You Are

• 5+ years of Product Management experience with a proven track record of successful product launches.
• Experience leading product strategy and driving significant business outcomes.
• Track record of managing senior stakeholders and cross-functional teams.
• Experience building or scaling internal platforms, business systems or operational tooling is highly desirable.
• Experience driving organisational efficiency initiatives or automation programmes is a strong advantage.
• Demonstrated ability to influence senior stakeholders and hold boundaries under pressure.
• Experience setting and tracking key metrics/outcomes for success.
• Strong analytical skills with ability to distil complex information into clear, actionable insights.
• Technical competencies: adept with tools like Jira and Looker.
• Deep understanding of agile methodologies and product development frameworks.
• Highly experienced at conducting data analysis and usage optimisation expertise.
• Prior experience in the hair and beauty industry, consumer products or mobile products.
• Prior supplier/vendor selection and relationship management experience.

Benefits

• Well-being – private healthcare, 2 wellness days, an employee assistance programme and a free online GP service.
• Financial wellbeing – competitive compensation, an Employee Share Purchase Scheme, pension, life assurance and income protection.
• Transport – bike-to-work scheme and tax-saver transport tickets.
• Women’s health – 2 weeks leave for fertility treatment, pregnancy loss and menopause.
• Family – enhanced maternity and paternity benefits.
• Learning & development – access to LinkedIn Learning, a variety of development programmes and a supportive learning environment.
• Relocation – 3 moving days for employees who move houses.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!