Product Manager - Mobile in Leatherhead

About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and the Netherlands, and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

The Opportunity

As Product Manager for Mobile, you own one of the most strategically important areas of the Phorest platform — our staff‑centred mobile app, Phorest Go. You will be accountable for ensuring the Mobile team delivers measurable impact for Phorest, our customers and their staff — driving engagement, retention and revenue growth across all regions. You combine strategic vision and product craft to ensure we build not just great features, but the right ones — those that help salons grow their businesses and help Phorest grow its market share.

What You’ll Do

• Ownership & Accountability
  • Own the Phorest Go strategy and roadmap, aligning it with Phorest’s overall product and commercial goals.
  • Take accountability for adoption, engagement, and customer satisfaction within the Phorest Go app.
  • Define clear success metrics for every initiative while tracking and reporting on post‑launch performance to measure impact.
  • Lead structured prioritisation — balancing customer needs, usability, technical feasibility and business outcomes.
  • Collaborate with Product Ops and Product Marketing to ensure launch readiness and GTM alignment.
  • Communicate the “why” and “impact” of every major decision to senior stakeholders and regional teams.
• Cross‑Functional Leadership
  • Lead cross‑functional teams of engineers and designers to deliver impactful outcomes.
  • Partner closely with Product Operations and Product Marketing to ensure the successful planning, launch, and adoption of consumer product initiatives.
  • Engage with regional leadership to understand market context and ensure relevance and localisation.
  • Champion clear communication and structured documentation to keep all stakeholders aligned.
  • Be the evangelist for the Phorest Go mobile app, working closely with other Phorest P&D teams to understand dependencies and their impact on Phorest Go.
• Customer & Commercial Impact
  • Use data and insight to understand customer needs and market opportunities.
  • Develop a deep understanding of how salons use Phorest’s mobile app to grow customer satisfaction and retention.
  • Identify opportunities to improve customer outcomes and business results through automation, integration and innovation.
  • Build strong commercial cases for investment — articulating expected ROI and measuring results post‑launch.
  • Collaborate with Sales, Grow, and Customer Success teams to ensure customer feedback and adoption data inform future priorities.
• Product Craft & Communication
  • Maintain a clear and current roadmap with visibility across teams and regions.
  • Translate strategy into actionable, measurable initiatives with defined success criteria.
  • Write clear business cases, user stories and product requirements that connect to business outcomes.
  • Apply a disciplined approach to product discovery — combining quantitative and qualitative insight.
  • Communicate with clarity and consistency; ensure everyone understands what we’re building, why, and how success will be measured.
• Habits & Discipline
  • Use data to inform every stage of the product lifecycle — from discovery through to optimisation.
  • Review and report performance metrics regularly; iterate where outcomes fall short of expectations.
  • Keep documentation, dashboards and artefacts up to date and accessible across teams.
  • Maintain a bias for action — ensuring decisions are evidence‑based and progress is visible.
  • Balance strategic focus with tactical execution — staying close to the details while leading at scale.

Success Measures

• Consistently on top of the fundamentals — roadmap, reporting, backlog, metrics, documentation, adoption tracking and stakeholder communication.
• Growth in adoption and engagement with marketing tools across all regions.
• Clarity and alignment across Product, Marketing and Regional teams.
• Positive feedback from stakeholders and teams on collaboration and communication.
• Evidence of high‑quality decision‑making and prioritisation discipline.

What You Need

• 3+ years of Product Management experience, preferably with experience in Marketing.
• Previous experience operating in agile development.
• Previous experience working with mobile applications.
• The ability to independently manage senior stakeholders, drive cross‑functional alignment and build trust through credibility.
• Excellent communication and collaboration skills which create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience.
• Ability to lead cross‑functional teams to deliver business outcomes.
• You use company and industry qualitative and quantitative data to drive data‑led decision making, using adoption, engagement and monetisation metrics to inform direction, prioritise opportunities and validate outcomes.
• Expertise in assessing the level of risk vs. reward when making product recommendations and decisions. You can make recommendations and understand how best to test or validate these assessments.
• Proven track record of leading through influence across cross‑functional squads (Design, Engineering, Sales, Marketing, GTM teams and Support), steering alignment through clarity and context rather than control.
• Seen as a bridge builder — energising peers, helping teams navigate ambiguity, and maintaining momentum behind shared goals.
• A can‑do attitude with a growth mindset and eagerness to continually learn and an advocate for coaching others in the product management craft.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.
• Having worked in the hair and beauty industry, consumer products or mobile products is a plus.

Benefits

• Your wellbeing is important to us – we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
• As part of our Financial Wellbeing, we provide competitive compensation, an Employee Share Purchase Scheme, pension, life assurance and income protection.
• We help you travel by providing a bike‑to‑work scheme as well as tax‑saver transport tickets.
• We support the women who work in Phorest by offering 2 weeks leave for fertility treatment, pregnancy loss and menopause.
• We care for your family and provide enhanced maternity and paternity benefits.
• We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
• Moving house? Phorest employees get 3 moving days.
• Want to learn more about Phorest? Check out nothingventured.rocks for our blog and insights on building an evergreen company from the team here at Phorest.
• Phorest is an equal opportunity employer. For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.