Customer Revenue Enablement Specialist in Leatherhead

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

We are looking for a Customer Revenue Enablement Specialist to join our global Revenue Operations team and play a key role in helping our regional teams grow revenue from our existing customers. In this role, you’ll sit at the intersection of Customer Success, Customer Sales, Marketing, and Product. Your mission is to help Phorest maximise average bill expansion by making our upsell and cross-sell teams more effective: clearer targeting, better talk tracks, sharper collateral, stronger outreach, and tighter alignment with customer value.

You’ll work with regional teams to understand how salons, spas and clinics actually use Phorest, where the value gaps are, and what “next best product” looks like for different customer cohorts. You’ll then partner with Customer Marketing, Product, CS and Sales leaders to turn those insights into playbooks, content, tools and training that drive predictable revenue expansion across all regions.

What You’ll Do

• Support Customer Sales & Success Teams

• Customer Revenue Playbooks & Messaging: Build and maintain upsell / cross-sell playbooks and sequences for key products (e.g. Payments, SMS, upgrades, add-ons) across segments and regions. Translate product features into clear value stories tied to revenue, efficiency, and client experience outcomes for salons/medspas. Define talk tracks, discovery questions, objection handling and proof points for each major expansion path.

• Coordinate regular knowledge share sessions between regional customer sales and CS teams to surface what’s working, common blockers and repeatable plays. Capture and standardise best practices into assets that can be rolled out globally.

• Expansion-Ready Launches: Work with Product Marketing, Customer Marketing and regional teams to make sure new products and features are launched with a clear expansion motion into the existing base (who, why, when, how). Ensure sales and CS teams understand ideal customer profile / cohorts for each feature value props and use cases by segment pricing and packaging implications for upgrades.

• Funnel feedback from customer-facing teams on product blockers, pricing, packaging and objections back to Product and Marketing. Help prioritise the insights that have the biggest impact on adoption, expansion and churn prevention.

• Demos & Conversations: Review demos and key customer calls across regions to ensure expansion messaging is accurate, consistent and value-led. Help teams move from “product tours” to consultative conversations rooted in customer goals and product usage data.

• Identify coaching needs (e.g. outbound mindset, discovery skills, objection handling, renewals vs expansion) and coordinate training using internal experts. Establish proof points (metrics, case studies, benchmarks) for each major feature and segment, and train teams on how to use them to close more expansion deals.

• Tools for Customer Expansion: Work with RevOps to ensure upsell / cross-sell teams are making the most of Salesforce and Outreach for existing customer motions. Support the design and optimisation of customer expansion sequences in Outreach (inbound and outbound) that are tailored to lifecycle stage, segment and product fit. Help define what data and insights (product usage, lifecycle stage, churn risk, propensity indicators) need to be visible in Salesforce for customer-facing teams.

• Support regional teams in building clean, trackable pipelines for expansion opportunities (upsell, cross-sell, add-ons, plan upgrades). Work with operational teams to make sure the journey from existing customer > expansion opportunity > closed-won > adoption is smooth and clearly defined, including handoffs between CS, customer sales and onboarding.

• Develop decks, 1-pagers, talk tracks, and ROI materials for customer-facing teams engaging existing accounts. Support the creation of business education content (e.g. “how to grow revenue with X”, “how to improve rebooking with Y”) that naturally leads into relevant Phorest features.

• Organise and maintain a central, easy-to-use library of expansion content (by region, segment, lifecycle phase, and product). Work with Customer Marketing and Product Marketing to keep collateral current and aligned with the latest roadmap and positioning.

Who You Are

A proven track record of working with Sales and/or Customer Success teams in a SaaS / technology business, ideally in sales enablement, CS enablement, or a similar revenue-support role. Strong understanding of SaaS sales processes, especially upsell, cross-sell, and renewals within an existing customer base. Experience turning customer pain points and opportunities into practical enablement assets (playbooks, talk tracks, decks, email sequences, training). Comfortable working with Salesforce and Outreach (or similar tools) and using them to support and measure revenue motions. Analytical skills to interpret sales and usage metrics, identify expansion opportunities, and evaluate the impact of enablement initiatives. Strong communication and facilitation skills: you’ll partner closely with regional leaders, Customer Success, Customer Sales, Marketing, Product and RevOps. Ability to balance strategic thinking (customer lifecycle, segmentation, value realisation) with hands-on execution (building content, reviewing calls, refining sequences). Target-driven, proactive self-starter who is comfortable owning outcomes without waiting for perfect inputs. Creative thinker who understands salon/spa/clinic customers and can shape messaging around their real-world business challenges. Salon industry or salon software experience is a big advantage.

Benefits

• Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
• As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
• We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
• We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
• We care for your family and provide Enhanced Maternity and Paternity Benefits.
• We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
• Moving house? Phorest employees get 3 moving days.
• Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work.

Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.