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- Tasks: Lead a team to enhance customer service in retail and wholesale operations.
- Company: Join a growing business specialising in mobile accessories and exceptional customer experiences.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career progression opportunities.
- Why this job: Be part of a dynamic team focused on customer satisfaction and brand reputation.
- Qualifications: Experience in customer service and digital marketing; diploma or degree in Business preferred.
- Other info: Ongoing training provided to keep your skills sharp and relevant.
The predicted salary is between 36000 - 60000 £ per year.
We are an expanding wholesale and retail business focused on delivering high-quality mobile accessories, mobile phones, vapes, and related products to both consumers and trade clients. We are committed to providing exceptional customer service, ensuring our customers have a seamless and satisfying experience at every touchpoint.
The Customer Services Supervisor will be responsible for overseeing and enhancing the customer service experience across our retail and wholesale operations. This includes managing a small team, handling customer complaints and queries, setting customer service standards, and ensuring a consistent, high-quality experience in-store and online.
- Develop and implement customer service policies and procedures tailored to both retail and wholesale customers.
- Handle escalated customer complaints and complex queries in a professional and timely manner.
- Train, mentor, and supervise customer service staff, ensuring product knowledge is current and service skills are sharp when business grows.
- Work closely with sales and inventory teams to ensure customer expectations are met.
- Use CRM systems to manage customer data, queries, and support tickets effectively.
- Ensure the store environment is welcoming and that staff adhere to company service standards.
- Monitor online reviews and social media feedback, responding where necessary to maintain a positive brand image.
- Prepare regular reports on service KPIs, customer satisfaction, and team performance for management.
Proven experience in customer services and digital marketing. Ability to resolve conflicts and handle complaints effectively. Familiarity with POS and CRM systems. Basic understanding of mobile phone and vape product categories is a plus. Diploma or degree in Business or a related field. Knowledge of product returns/exchange policies and compliance with local regulations.
Competitive salary and performance-based bonuses. Staff discount on products. Opportunities for career progression in a growing business. Ongoing product and customer service training.
Transport Supervisor employer: Phonesupplies Limited
Contact Detail:
Phonesupplies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Supervisor
✨Tip Number 1
Familiarise yourself with our product range, especially mobile accessories and vapes. Understanding the products we offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your experience in managing customer service teams by preparing specific examples of how you've improved customer satisfaction in previous roles. This will highlight your leadership skills and ability to enhance the customer experience.
✨Tip Number 3
Research common customer complaints in the retail and wholesale sectors, particularly in mobile accessories. Being able to discuss these issues and propose solutions during your interview will set you apart from other candidates.
✨Tip Number 4
Engage with our brand on social media and online platforms. By understanding our customer interactions and feedback, you can bring valuable insights to the table during your application process.
We think you need these skills to ace Transport Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to handle complaints and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your skills align with the responsibilities of the Transport Supervisor role. Mention any experience with CRM systems and your understanding of mobile accessories and vapes.
Showcase Leadership Skills: Emphasise your leadership experience in previous roles. Discuss how you have trained and mentored staff, and provide examples of how you've successfully managed a team to enhance customer service.
Highlight Problem-Solving Abilities: Include specific instances where you resolved customer complaints or improved service processes. This will demonstrate your capability to handle escalated issues effectively, which is crucial for this position.
How to prepare for a job interview at Phonesupplies Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Discuss specific examples where you successfully handled complaints or improved customer satisfaction, as this will demonstrate your capability to manage the responsibilities of a Customer Services Supervisor.
✨Familiarise Yourself with the Product Range
Since the role involves mobile accessories and vapes, take some time to research these products. Being knowledgeable about the items the company sells will not only impress the interviewers but also show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Prepare by thinking through potential challenges you might face in the role and how you would resolve them effectively, showcasing your problem-solving skills.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to lead a team. Be ready to discuss your leadership style and provide examples of how you've trained or mentored staff in the past. This will help convey your ability to enhance the customer service experience through effective team management.
