Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer service in retail and wholesale operations.
- Company: Join a growing business specialising in mobile accessories and exceptional customer experiences.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career progression opportunities.
- Why this job: Be part of a dynamic team focused on customer satisfaction and brand reputation.
- Qualifications: Experience in customer service and digital marketing; diploma or degree in Business preferred.
- Other info: Ongoing training provided to keep your skills sharp and product knowledge current.
The predicted salary is between 28800 - 43200 £ per year.
We are an expanding wholesale and retail business focused on delivering high-quality mobile accessories, mobile phones, vapes, and related products to both consumers and trade clients. We are committed to providing exceptional customer service, ensuring our customers have a seamless and satisfying experience at every touchpoint. As we grow, we are looking for a dynamic and experienced Customer Services Supervisor to lead our customer support operations.
The Customer Services Supervisor will be responsible for overseeing and enhancing the customer service experience across our retail and wholesale operations. This includes managing a small team, handling customer complaints and queries, setting customer service standards, and ensuring a consistent, high-quality experience in-store and online.
- Develop and implement customer service policies and procedures tailored to both retail and wholesale customers.
- Handle escalated customer complaints and complex queries in a professional and timely manner.
- Train, mentor, and supervise customer service staff, ensuring product knowledge is current and service skills are sharp when business grows.
- Work closely with sales and inventory teams to ensure customer expectations are met.
- Use CRM systems to manage customer data, queries, and support tickets effectively.
- Ensure the store environment is welcoming and that staff adhere to company service standards.
- Monitor online reviews and social media feedback, responding where necessary to maintain a positive brand image.
- Prepare regular reports on service KPIs, customer satisfaction, and team performance for management.
Proven experience in customer services and digital marketing. Ability to resolve conflicts and handle complaints effectively. Familiarity with POS and CRM systems. Basic understanding of mobile phone and vape product categories is a plus. Diploma or degree in Business or a related field. Knowledge of product returns/exchange policies and compliance with local regulations.
Competitive salary and performance-based bonuses. Staff discount on products. Opportunities for career progression in a growing business. Ongoing product and customer service training.
Supervisor Transport employer: Phonesupplies Limited
Contact Detail:
Phonesupplies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Transport
✨Tip Number 1
Familiarise yourself with our product range, especially mobile accessories and vapes. Understanding the products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved customer complaints in the past. This will highlight your ability to enhance the customer service experience.
✨Tip Number 3
Research our company’s customer service policies and think about how you could contribute to improving them. Being proactive in suggesting enhancements can set you apart from other candidates.
✨Tip Number 4
Engage with us on social media and online platforms. By understanding our brand image and customer feedback, you can better align your approach to maintaining a positive customer experience.
We think you need these skills to ace Supervisor Transport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any previous roles where you led a team or handled escalated customer complaints.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your skills align with the responsibilities of the Supervisor Transport role. Mention specific examples of how you've improved customer experiences in past positions.
Showcase Relevant Skills: Highlight your familiarity with CRM systems and any experience you have with POS systems. If you have knowledge of mobile accessories or vapes, be sure to mention it as it will strengthen your application.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios, such as resolving conflicts or managing a dissatisfied customer. Be ready to discuss these in an interview setting, as they may come up during the selection process.
How to prepare for a job interview at Phonesupplies Limited
✨Showcase Your Leadership Skills
As a Customer Services Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any strategies you've implemented to enhance customer service.
✨Demonstrate Conflict Resolution Abilities
Handling escalated complaints is a key part of the role. Think of specific examples where you've successfully resolved conflicts or turned a negative customer experience into a positive one. This will show your capability in managing difficult situations.
✨Familiarise Yourself with Products
Having a basic understanding of mobile phones and vapes will give you an edge. Research the latest trends and products in these categories so you can speak confidently about them during the interview.
✨Prepare for Questions on Customer Service Policies
Be ready to discuss how you would develop and implement customer service policies. Think about what makes a great customer experience and how you would ensure that your team adheres to high standards across both retail and wholesale operations.
