Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer service in retail and wholesale operations.
- Company: Join a growing business focused on high-quality mobile accessories and exceptional customer experiences.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal development.
- Qualifications: Experience in customer service and digital marketing; strong leadership and communication skills required.
- Other info: Training provided to keep your product knowledge and service skills sharp.
The predicted salary is between 28800 - 43200 £ per year.
About the Company: We are an expanding wholesale and retail business focused on delivering high-quality mobile accessories, mobile phones, vapes, and related products to both consumers and trade clients. We are committed to providing exceptional customer service, ensuring our customers have a seamless and satisfying experience at every touchpoint.
Job Purpose: The Customer Services Supervisor will be responsible for overseeing and enhancing the customer service experience across our retail and wholesale operations. This includes managing a small team, handling customer complaints and queries, setting customer service standards, and ensuring a consistent, high-quality experience in-store and online.
Key Responsibilities:
- Develop and implement customer service policies and procedures tailored to both retail and wholesale customers.
- Handle escalated customer complaints and complex queries in a professional and timely manner.
- Monitor customer satisfaction through feedback and develop strategies for improvement.
- Train, mentor, and supervise customer service staff, ensuring product knowledge is current and service skills are sharp when business grows.
- Work closely with sales and inventory teams to ensure customer expectations are met.
- Use CRM systems to manage customer data, queries, and support tickets effectively.
- Ensure the store environment is welcoming and that staff adhere to company service standards.
- Monitor online reviews and social media feedback, responding where necessary to maintain a positive brand image.
- Prepare regular reports on service KPIs, customer satisfaction, and team performance for management.
Requirements:
- Proven experience in Customer services and digital marketing.
- Strong leadership.
- Excellent communication and interpersonal skills.
- Ability to resolve conflicts and handle complaints effectively.
- Familiarity with POS and CRM systems.
- Basic understanding of mobile phone and vape product categories is a plus.
- Organised, detail-oriented, and able to multitask in a fast-paced environment.
Preferred Qualifications:
- Diploma or degree in Business or a related field.
- Knowledge of product returns/exchange policies and compliance with local regulations.
Benefits:
- Competitive salary and performance-based bonuses.
- Staff discount on products.
- Opportunities for career progression in a growing business.
- Ongoing product and customer service training.
Customer Service Manager (Harrow) employer: Phonesupplies Limited
Contact Detail:
Phonesupplies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager (Harrow)
✨Tip Number 1
Familiarise yourself with the latest trends in customer service, especially in retail and wholesale environments. Understanding what makes a great customer experience will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will demonstrate your capability to lead the customer service team effectively.
✨Tip Number 3
Research our company’s products, especially mobile accessories and vapes. Being knowledgeable about what we sell will not only impress us but also show your genuine interest in the role.
✨Tip Number 4
Engage with our brand on social media. By understanding our online presence and customer interactions, you can bring valuable insights to the table during your interview, showcasing your proactive approach.
We think you need these skills to ace Customer Service Manager (Harrow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership roles. Use specific examples that demonstrate your ability to handle complaints, manage teams, and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the mobile accessories industry. Mention how your skills align with the company's commitment to exceptional customer experiences.
Highlight Relevant Skills: In your application, emphasise your communication skills, conflict resolution abilities, and familiarity with CRM systems. These are crucial for the Customer Services Supervisor role and will set you apart from other candidates.
Showcase Leadership Experience: If you have previous experience managing a team, be sure to include this in your application. Discuss how you trained or mentored staff and improved service standards, as this is a key responsibility of the role.
How to prepare for a job interview at Phonesupplies Limited
✨Showcase Your Leadership Skills
As a Customer Services Supervisor, demonstrating your leadership abilities is crucial. Be prepared to discuss your experience in managing teams, training staff, and how you've successfully handled conflicts or escalated complaints in the past.
✨Know the Products Inside Out
Familiarity with mobile phones, accessories, and vapes is a big plus. Make sure you research the company's product range and be ready to discuss how your knowledge can enhance customer service and satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of how you've dealt with difficult customers or improved service processes. This will show your ability to think on your feet and handle real-life situations.
✨Highlight Your Communication Skills
Excellent communication is key in customer service. Be ready to demonstrate how you effectively communicate with both customers and team members. Share examples of how you've used communication to resolve issues or improve customer experiences.
