Quality Manager in London

POST:Quality Manager

REPORTS TO: Head of Quality

RESPONSIBLE FOR: N/A

DEPARTMENT: Quality & Corporate Governance

ROLE DEFINITION

The Quality Manager is responsible for developing, maintaining, and communicating the Quality Management System (QMS) to ensure that products, services, and project outputs meet customer expectations and regulatory requirements. This role leads quality assurance and improvement initiatives across design, delivery, and operational functions, promoting a right-first-time culture and continuous improvement. The Quality Manager works collaboratively across departments and projects to embed quality standards and drive performance excellence.

KEY RESPONSIBILITIES

• Develop, improve, and maintain the QMS in collaboration various Heads of Department
• Ensure compliance with relevant industry standards, including ISO 9001 and client-specific requirements
• Monitor and evaluate operational processes to ensure adherence to quality benchmarks
• Conduct audits and inspections, with a focus on onsite installation quality
• Lead and mentor teams on quality principles, promoting ownership and accountability
• Deliver training and guidance on quality procedures and tools across all levels of the organisation
• Analyse performance metrics and report on trends to inform decision-making
• Facilitate root cause analysis and implement corrective and preventive actions
• Champion a culture of quality and continuous improvement throughout the business
• Early engagement at preconstruction with the Planning Dept to ensure QSOs and ATPs scheduling is realistic and in-line with operational capability.
• Development of the QSOs templates to include snag trends and define specification requirements.
• Establish and manage Phoenix QSO templates
• Establish and manage with the T&C Dept, pre-commissioning checklists / inspections (performance focus)
• Procore team / project role out including T&C.
• Procore on-site in-depth training.
• Procore project specific processes and reporting set up.
• Assist the site teams best use of Procore.
• Assist the site teams to generate and manage snag remediation programmes. (performance focus)
• 1^st point of contact for Procore troubleshooting.
• Be an additional resource to site teams.

PERSON SPECIFICATION

Desirable	Essential
Degree or equivalent qualification in Quality Management, Engineering, Business, or a related discipline		X
Extensive knowledge of quality management systems and methodologies (e.g. ISO 9001, Six Sigma, Lean)		X
Proven ability to lead quality initiatives and influence cross-functional teams		X
Strong analytical and problem-solving skills with attention to detail		X
Effective communication and interpersonal skills, with the ability to engage at all organisational levels		X
Competence in conducting audits, analysing data, and implementing improvement plans		X
Ability to manage competing priorities and perform under pressure		X
Professional certification in quality management	X
Experience in ICT infrastructure, construction, or data centre environments	X
Familiarity with digital quality tools and reporting platforms	X
Exposure to client-facing quality assurance roles or external audit preparation	X

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities.

OUR VALUES

• Embody boldness and ambition to exceed goals by setting high personal and professional standards
• Act with courage, voicing ideas or concerns with confidence while remaining resilient in the face of challenges
• Foster empowerment by creating an environment where everyone feels capable, trusted, and supported
• Promote innovation by sharing fresh ideas and new methods to drive continuous improvement
• Champion a culture of togetherness and inclusion by acting with mutual respect and integrity