At a Glance
- Tasks: Engage with rough sleepers and provide life-changing support for substance use issues.
- Company: Join Phoenix Futures, a leader in innovative substance use services.
- Benefits: Competitive salary, 25 days leave, and continuous training opportunities.
- Other info: Dynamic role with travel across London and a collaborative team environment.
- Why this job: Make a real difference in vulnerable communities and support their recovery journey.
- Qualifications: Experience in substance use support and trauma-informed care is essential.
The predicted salary is between 33085 - 33085 £ per year.
Phoenix Futures are looking for enthusiastic, passionate and motivated substance use professionals to join our innovative service aimed at improving access to drug and alcohol treatment for people who sleep rough in London. All travel expenses within London are paid.
Make a difference where it matters most. Are you a passionate and experienced Substance Use Practitioner, Recovery Worker, or Outreach Specialist looking to support some of London's most vulnerable communities? Join Phoenix Futures and be a part of helping people who are sleeping rough access life-changing drug and alcohol support.
We're recruiting a Senior Recovery Practitioner to join our London Regional Homeless Engagement with Substance Treatment Team (RhEST) - a centrally commissioned service providing assertive outreach and trauma‐informed support across the capital.
The Role
- Engaging with rough sleepers across London who are affected by drug and/or alcohol use
- Conducting needs and risk assessments in‑person
- Delivering trauma‑informed, harm reduction support and brief psychosocial interventions
- Advocating and referring into local statutory substance use services
- Case manage clients independently while collaborating within a small, experienced, and supportive team
- Navigating multi‑agency partnerships to ensure holistic, coordinated care
- Working flexibly and proactively engaging hard‑to‑reach clients to improve health outcomes, quality of life, and access to treatment
- Supporting people who are leaving prison and at risk of homelessness
- Targeted work alongside the London Navigator Teams to support the most disadvantaged homeless people across London
This is a summary of the main responsibilities. Please download and refer to the Role Profile for a complete breakdown of duties and expectations.
About You
- Experienced in supporting people with substance use and/or homelessness issues (essential)
- Skilled in trauma‑informed care and brief psychosocial interventions
- Knowledgeable about harm reduction practices concerning substance use
- Confident with risk management, safeguarding, and lone working protocols
- Able to work independently, manage a complex caseload, and prioritise in a dynamic outreach environment
- Empathetic, adaptable, and confident communicating with diverse communities and professionals
- Willing and able to travel across London regularly (expenses covered)
Your Rewards
- Starting salary of £33,085.65 annum, with opportunity to access potential yearly salary increments subject to appraisal
- 25 days annual leave plus Bank Holidays
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye‑care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL, our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix have over 50 years’ experience of delivering pioneering services. This provision, part of a newly commissioned Pan‑London Substance Use Pathway, will combine our considerable expertise in substance use and homelessness. The team will work with people who sleep rough across the capital to identify and address barriers to treatment access, engaging constructively and collaboratively with other agencies and facilitating pathways into services. We encourage and welcome applications from people of all backgrounds. We are committed to creating an equitable and inclusive working environment where everyone is free to be themselves.
Senior Community Outreach Worker employer: PhoenixFutures
Phoenix Futures is an exceptional employer dedicated to making a meaningful impact in the lives of London's most vulnerable communities. With a strong focus on employee well-being, we offer competitive salaries, generous leave, and continuous professional development opportunities, all within a supportive and collaborative work culture. Join us in our mission to provide life-changing support while enjoying the benefits of a hybrid working model and comprehensive employee assistance programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Community Outreach Worker
✨Tip Number 1
Get to know the company! Research Phoenix Futures and their mission. When you understand their values and goals, you can tailor your conversations to show how your experience aligns with their vision.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past work where you’ve made a difference in someone’s life, especially in outreach or substance use support. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Community Outreach Worker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping vulnerable communities shine through. We want to see your genuine motivation for supporting those affected by substance use and homelessness.
Tailor Your Experience:Make sure to highlight your relevant experience in substance use support or outreach work. We’re looking for specific examples that demonstrate your skills in trauma-informed care and harm reduction practices.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points about your qualifications and experiences are easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding role with Phoenix Futures.
How to prepare for a job interview at PhoenixFutures
✨Know Your Stuff
Make sure you brush up on your knowledge of substance use and homelessness issues. Familiarise yourself with trauma-informed care and harm reduction practices, as these are key to the role. Being able to discuss specific examples from your experience will show that you're not just knowledgeable but also passionate about making a difference.
✨Show Your Empathy
This role is all about connecting with vulnerable communities, so be prepared to demonstrate your empathy and adaptability during the interview. Share stories that highlight your ability to communicate effectively with diverse groups and how you've navigated challenging situations in the past.
✨Highlight Your Teamwork Skills
While this position involves independent case management, collaboration is crucial. Be ready to talk about your experiences working within a team, especially in multi-agency settings. Discuss how you’ve successfully coordinated care and supported colleagues to achieve common goals.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the organisation. Inquire about their approach to outreach and how they measure success in supporting rough sleepers. This not only demonstrates your enthusiasm but also helps you gauge if Phoenix Futures is the right fit for you.
