At a Glance
- Tasks: Provide essential admin support in a therapeutic community for women.
- Company: Join Phoenix Futures, a leading charity in drug and alcohol treatment.
- Benefits: Enjoy a competitive salary, generous leave, and continuous training opportunities.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in women's lives while developing your career.
- Qualifications: Good numeracy, literacy, and proficiency in Microsoft Office required.
The predicted salary is between 26000 - 26000 £ per year.
We have an exciting and rewarding opportunity to join the Phoenix Futures team as an Administrator at our new and innovative Trauma Responsive Women’s Therapeutic Community Residential Service, Ophelia House, Yarnton.
The Role
- To provide administrative support within a specified residential service.
- To provide secretarial and other support to the managers and other members of the total staff team.
- To provide support and information for new admissions, processing all new referrals onto the recording system.
- To respond to enquiries for residential services within specified response times and in line with Phoenix Futures procedures.
- To support customer relationship management through the coordination of referring professionals, in accordance with published guidance and procedures.
- To provide administrative support to the admissions process, securing third party reports and updating records and databases, as required.
- To complete comprehensive assessments for any potential new resident.
About You
- To have a good standard of numeracy and literacy.
- To be proficient in the use of Microsoft Outlook, Microsoft Word, and Microsoft Excel.
- To have experience of using financial database and/or other database management systems.
- To have experience of working on your own initiative and managing your time and workload effectively.
- To have the ability to meet agreed objectives, targets, and deadlines.
- To have good and effective customer service skills.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity. So, if you’re seeking your next challenge as an Administrator, please get in touch or apply today.
Your Rewards
- Set salary point of £26,000 per annum (including £2k geographical supplement).
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days).
- Clinical Supervision.
- Newly refurbished service.
- Free Car parking.
- Benefits including season ticket loan, pension scheme and life assurance.
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
- Continuous training and career development via PXL our dedicated learning management system.
- Access to a 24/7 Employee Assistance programme including telephone and online access.
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. This role will be working in a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).
Administrator in Kidlington employer: PhoenixFutures
Phoenix Futures is an exceptional employer, offering a supportive and inclusive work environment at our innovative Trauma Responsive Women’s Therapeutic Community Residential Service in Yarnton. With a strong commitment to employee growth through continuous training and development, alongside generous benefits such as 25 days of annual leave and a dedicated Employee Assistance programme, we empower our staff to thrive while making a meaningful impact in the lives of those we support. Join our collaborative team and be part of a rewarding journey that transforms lives for the better.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Kidlington
✨Tip Number 1
Get to know the company! Research Phoenix Futures and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you make a lasting impression when you apply through our website.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative roles. Think about your past experiences and how they relate to the skills needed for this position at Ophelia House.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator in Kidlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience with administrative tasks, customer service skills, and proficiency in Microsoft Office. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to mention your numeracy and literacy skills! If you've worked with financial databases or other management systems, let us know. We love seeing candidates who can manage their time effectively and meet deadlines.
Be Personable:Since this role involves supporting new admissions and responding to enquiries, it’s important to show off your customer service skills. Share examples of how you've helped others in previous roles – we’re all about making connections!
Apply Early!:We assess applications as they come in, so don’t wait around! Apply through our website as soon as you can to avoid missing out on this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at PhoenixFutures
✨Know Your Stuff
Familiarise yourself with Phoenix Futures and their mission. Understand the role of an Administrator in a therapeutic community setting, especially how it relates to supporting new admissions and managing customer relationships.
✨Showcase Your Skills
Be ready to discuss your proficiency in Microsoft Outlook, Word, and Excel. Prepare examples of how you've used these tools in previous roles, particularly in managing databases or financial information.
✨Demonstrate Initiative
Think of instances where you’ve worked independently and managed your time effectively. Highlight how you met deadlines and objectives, as this will show your ability to thrive in a busy environment.
✨Emphasise Customer Service
Prepare to talk about your customer service experience. Share specific examples of how you've handled enquiries or supported clients, as this is crucial for the role in ensuring a positive experience for new residents.
