At a Glance
- Tasks: Lead a team to ensure high-quality care and support for service users in a fast-paced environment.
- Company: Join Phoenix Futures, a leader in innovative substance use services with over 50 years of experience.
- Benefits: Enjoy a competitive salary, generous annual leave, and access to training and development opportunities.
- Other info: Dynamic role with potential for career growth and salary increments based on performance.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your management skills.
- Qualifications: Experience in line management and working with vulnerable adults, preferably in a secure setting.
The predicted salary is between 37035 - 45265 £ per year.
Phoenix Futures is looking to recruit a passionate and solution-focused Deputy Service Manager at HMP Pentonville. This post requires a resilient and robust manager who has a keen eye for attention to detail. We will be shortlisting and arranging interviews throughout the period this listing is active. As such, we may close the listing earlier than advertised if a suitable applicant is found.
The Role
As Deputy Service Manager you will be leading on the line management of the 3 Team managers, 2 Senior Practitioners and the Continuity of Care Data Manager. You will be supporting the Service Manager with ensuring the quality of work produced by the team is at the highest level. This will involve having oversight and quality assurance of the case file audits, live observations and supervision sessions carried out by the Team Managers. You will support the service manager to ensure that the treatment approaches and interventions are appropriate, innovative and fully meet the needs of the service users, the organisation and commissioners. The support your role brings will enable the Service Manager to focus their efforts on the strategic elements of the service and support them to develop the service effectively. This is a fast paced prison environment, where risk management is a key skill. We must ensure that all people we are working with receive the correct level of care and that we make the correct referrals. This facilitates continuity of care when they return to life in the community. One of our biggest challenges in a prison where the majority of people in custody are on remand with no fixed release date, is making sure we act promptly and respond to all changes in circumstances quickly and effectively. You will also deputise for the service manager when they are not in the service.
About You
As an individual, we are looking for someone who is self‑motivated and a good problem solver who can work on their own initiative and as part of a team. You will need excellent communication skills and the ability to navigate challenging situations with a solution‑focused approach. The successful candidate will have proven experience of line management, safeguarding, and working with vulnerable adults presenting with substance use, alcohol use, and associated treatment needs. Experience of managing substance use services in a secure setting is a desired criteria also. The successful applicant will also be a resilient person able to cope with a fast‑paced work environment while still remaining focused on attention to detail, and adherence to policies and processes. Excellent organisational skills and planning are also key skills required in this role.
About Us
The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance use services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. Join us and we will support you to contribute to the creative development of our treatment and recovery approach to meet the needs of our service users, our commissioners and stakeholders. This role will be rota‑based, working early and late shifts, Monday to Saturday on a rolling rota basis.
What we offer
- Training opportunities and career development
- Starting salary of £36,585
- Employee Benefits and Reward Scheme
- Benefits including season ticket loan, pension scheme and life assurance
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Access to a 24/7 Employee Assistance programme including telephone and online access
- Opportunity to access potential yearly salary increments subject to appraisal as you progress through your employment, meaning potential salary increases up to £42,085.
Deputy Service Manager - HMP Pentonville employer: PhoenixFutures
Phoenix Futures is an exceptional employer, offering a supportive and compassionate work environment at Ophelia House in Kidlington. With a focus on employee wellbeing and career development, we provide comprehensive benefits and the opportunity to make a meaningful impact in the lives of women recovering from trauma. Join us to be part of a dedicated team that values your contributions and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager - HMP Pentonville
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at PhoenixFutures.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from PhoenixFutures!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like PhoenixFutures, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at PhoenixFutures or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Deputy Service Manager - HMP Pentonville
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to PhoenixFutures:Before hitting send, make sure to tailor your application specifically to PhoenixFutures! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at PhoenixFutures
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
