Registered Care Manager

We are helping Dove Care in seeking a dedicated and experienced Registered Manager to lead and develop their care service in Hemel Hempstead. This is an exciting opportunity for a passionate leader to drive quality, compliance, and service excellence while fostering a positive and high-performing team culture. As Registered Manager, you will be responsible for the overall operational leadership of the service, ensuring full regulatory compliance, outstanding care delivery, and continuous improvement.

Key Responsibilities

• Regulatory & Legal Compliance
  • Maintain registration with the Care Quality Commission (CQC).
  • Ensure compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.
  • Lead on CQC inspections and ensure the service is inspection-ready at all times.
  • Submit statutory notifications, reports, and responses to regulatory bodies.
  • Coordinate and participate in PAMMS visits, ensuring full documentation and evidence readiness.
  • Attend and represent the service at Hertfordshire Partnership Foundation Trust and NHS compliance meetings.
  • Ensure GDPR compliance and high standards of record-keeping.
  • Provide strong day-to-day leadership to the care team.
  • Line manage 2 Senior staff and 5 Carers directly, with oversight of the wider team.
  • Conduct supervisions, appraisals, probation reviews, and team meetings.
  • Foster a supportive, inclusive, and high-performance culture.
• Care Delivery & Quality Assurance
  • Oversee assessments, care plans, risk assessments, and person-centred care delivery.
  • Conduct audits and implement continuous quality improvement actions.
  • Monitor KPIs and produce weekly/monthly performance reports.
  • Maintain and submit commissioner reports including capacity trackers.
  • Act as Designated Safeguarding Lead.
  • Manage safeguarding concerns, incidents, and investigations.
  • Liaise with external safeguarding authorities and ensure learning is embedded.
  • Manage staffing rotas and ensure safe staffing levels.
  • Respond effectively to emergencies and unplanned absences.
  • Oversee induction, shadowing, competencies, and probation reviews.
  • Lead training in Medication Administration and Dementia.
  • Maintain training compliance via MyLearning Cloud, HCPA Academy, and Skills for Care platforms.
• Medication & Clinical Oversight
  • Ensure safe medication administration and documentation.
  • Oversee medication audits and competency assessments.
• Client & Stakeholder Engagement
  • Build positive relationships with clients, families, and professionals.
  • Conduct initial assessments and promote service growth through networking and referrals.
  • Attend MDT meetings and represent the service professionally.
  • Manage complaints effectively and ensure shared learning.
  • Conduct client satisfaction surveys and produce quarterly newsletters.
• Sponsorship & Overseas Recruitment
  • Manage Skilled Worker sponsorships, including Defined, Undefined, and Switch CoS allocations.
  • Maintain compliance using the Home Office Sponsorship Management System (SMS).
  • Ensure readiness for UKVI audits and attend relevant updates/webinars.
• Operational & Call Monitoring
  • Monitor daily care calls and respond promptly to issues.
  • Manage hospital admissions, discharges, and post-discharge care adjustments.

Qualifications & Registration

• Level 5 Diploma in Leadership for Health & Social Care (or working towards).
• Eligible for registration with CQC as Registered Manager.
• Evidence of ongoing CPD.
• Proven experience in a management role within health and social care.
• Experience of CQC inspections and quality improvement processes.
• Strong knowledge of CQC Fundamental Standards and KLOEs.
• Care Act 2014, Mental Capacity Act (MCA) and DoLS, Safeguarding Adults procedures, Health & Safety legislation.
• Understanding of governance, risk management, and outcome-focused care.

Skills & Abilities

• Strong leadership and people management skills.
• Ability to achieve and maintain CQC compliance.
• Strong organisational, planning, and decision-making skills.
• Confident using digital care systems and reporting tools.
• Ability to work collaboratively with commissioners and professionals.

Personal Qualities

• Compassionate and person-centred.
• Professional, confident, and resilient.
• High integrity and accountability.
• Proactive and solution-focused.
• Committed to continuous improvement.

Other Requirements

• Full UK driving licence and access to a vehicle.
• Willingness to participate in on-call/out-of-hours support.
• Right to work in the UK.
• Willingness to undergo an enhanced DBS check.
• Experience achieving Good or Outstanding CQC ratings.
• Experience working with local authorities and NHS commissioners.
• Level 7 qualification in Leadership or Health & Social Care.
• Experience supporting business growth or service expansion.

What We Offer

• Competitive salary of £38,000 – £40,000.
• Supportive leadership environment.
• Opportunities for professional development.
• The chance to lead and shape a growing service.

If you are a motivated, values-driven leader ready to make a real difference, we would love to hear from you.