Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line technical support for clients and vendors.
- Company: Dynamic IT support company with a focus on client satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for skill development.
- Why this job: Join a team that values your input and helps you grow in tech.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
We provide commercial 24x7 triage, 1st and 2nd line technical support on company and client systems, and on 3rd party vendor products. Clients are a range of IT vendors and resellers, for whom we provide “in-sourced” skills.
Information Technology Support Engineer employer: Phoenix47
Contact Detail:
Phoenix47 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the IT support field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with the tools and systems mentioned in the job description. We recommend doing some hands-on practice or even taking a quick online course to boost your confidence.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle common IT support scenarios. We suggest practising with a friend or using mock interviews to get comfortable with your responses.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing applications from motivated candidates like you who are ready to dive into the world of IT support.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples!
Showcase Your Skills: List out your technical skills clearly. If you’ve worked with specific systems or vendor products, let us know! This helps us see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our mission of providing top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Phoenix47
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to 1st and 2nd line support. Familiarise yourself with common issues and solutions related to both company and client systems, as well as 3rd party vendor products. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act effectively under pressure.
✨Understand the Client's Perspective
Since you'll be working with a range of IT vendors and resellers, it's crucial to understand their needs and challenges. Research the companies you might be supporting and think about how you can add value to their operations. This shows that you're proactive and client-focused.
✨Practice Your Communication Skills
As an IT Support Engineer, you'll need to explain technical concepts to non-technical clients. Practice simplifying complex information and ensure you can communicate clearly and effectively. This will help you stand out as someone who can bridge the gap between tech and users.
