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- Tasks: Provide 24/7 technical support and manage ticket queues for a leading MSP.
- Company: Top IT support company in the UK with a focus on customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: 2+ years in technical support, especially with Microsoft systems.
- Other info: Rotating schedule with great potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT support company in the United Kingdom is seeking a 24x7 Support Engineer to provide dedicated technical support to a large UK-based managed service provider (MSP). The role includes first and second-line support, managing ticket queues, and responding to alerts.
Candidates should have a minimum of 2 years' experience in technical support, particularly with Microsoft operating systems, and a strong emphasis on customer service and problem-solving. This position offers a rotating schedule with 42 hours per week.
24/7 IT Support Engineer – SOC & EDR Specialist employer: Phoenix47
Contact Detail:
Phoenix47 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 IT Support Engineer – SOC & EDR Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft operating systems and demonstrate your problem-solving abilities. We want you to shine!
✨Tip Number 3
Show off your customer service skills during interviews. Share examples of how you've handled tough situations or resolved issues for clients. Remember, it's all about making the customer feel valued!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 24/7 IT Support Engineer – SOC & EDR Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with Microsoft operating systems. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Customer Service Skills: Since this role emphasises customer service, make sure to include examples of how you've gone above and beyond for customers in your previous roles. We’re all about creating great experiences for our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Phoenix47
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and any relevant tools. Be ready to discuss specific technical issues you've resolved in the past, as this will show your problem-solving skills and experience.
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, prepare examples of how you've handled difficult situations with clients. Highlight your communication skills and how you ensure a positive experience for users, even under pressure.
✨Familiarise Yourself with Ticket Management
Understand the ticketing systems commonly used in IT support. Be prepared to explain how you prioritise and manage ticket queues effectively, as this is crucial for the role. Mention any specific software you’ve used in previous positions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your troubleshooting abilities. Practice articulating your thought process when diagnosing and resolving issues, as this will demonstrate your analytical skills and approach to problem-solving.
