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- Tasks: Lead the transition of IT services and manage release cycles for smooth operations.
- Company: Join Phoenix Group, the UK's largest long-term savings and retirement business with a commitment to net zero by 2050.
- Benefits: Enjoy flexible working options, a competitive salary, generous leave, and comprehensive health benefits.
- Why this job: Be part of a dynamic team driving innovation in IT service management while making a positive impact.
- Qualifications: Strong ITIL knowledge, experience in service transition, and familiarity with tools like JIRA or ServiceNow required.
- Other info: Virtual open forum on 04/04/25 for more insights into the role.
The predicted salary is between 55000 - 70000 £ per year.
Job Description We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release Manager in our Service Architecture, Design & Transition team within Technical Service Operations. Sarah Jempson will be hosting a virtual open forum on 04/04/25 from 11:30 to 12:00 if you would like to hear more about this opportunity. Job Details Type: Permanent Location: Based in Wythall, Telford, London, or Edinburgh, with hybrid working options Flexible Working: Part-time, job-share, and other flexible options available, to be discussed during recruitment Closing Date: 20/05/25 Salary and Benefits £55,100 – £70,000, with a 16% bonus up to 32%, private medical cover, 38 days annual leave, pension, life assurance (12x salary), career breaks, income protection, volunteering days, and more. Who Are We? We aim to be the best place our 6,800 colleagues have ever worked. As the UK’s largest long-term savings and retirement business, we serve 12 million customers with products across leading brands like Standard Life, SunLife, and ReAssure, managing approximately £259 billion of assets. We are committed to transitioning to net zero by 2050 and are a FTSE 100 organization. The Role The Service Transition and Release Manager is key in IT Service Management (ITSM), overseeing the smooth transition of IT services and successful releases into live environments. The role focuses on managing the transition of new applications and services, ensuring impacts, risks, and readiness are fully understood. Responsibilities Service Transition Management: Develop transition plans, risk assessments, and mitigation strategies. Oversee end-to-end transition processes, collaborating with Service Design and Architecture to ensure quality and share lessons learned. Release Management: Manage release cycles, including major, minor, and emergency releases, ensuring they meet business requirements and quality standards through testing and validation. Stakeholder Engagement: Work with cross-functional teams and participate in Change, Release, and Project Community of Practices (CoP). Process Improvement: Drive continuous improvement, implement automation tools to streamline release cycles. Governance and Compliance: Ensure adherence to ITIL/ITSM standards and organizational policies. What We Are Looking For Strong knowledge of ITIL, especially Service Transition and Release Management processes. Understanding of Non-Functional Requirements (NFRs) and Test Environment Management (TEM). Knowledge of DevOps and Agile practices. Experience in ITSM roles focusing on service transition, release management, and service introduction. Proficiency with tools like JIRA, ServiceNow, or similar. Our Commitment We welcome applicants from all backgrounds and are committed to inclusivity. If your experience differs from the job description but you believe you can bring value, we encourage you to apply. We also offer adjustments during the recruitment process to support your success. Learn More Guide for Candidates Talk to Us #J-18808-Ljbffr
Service Transition & Release Manager employer: Phoenix
Contact Detail:
Phoenix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition & Release Manager
✨Tip Number 1
Make sure to research Phoenix Group thoroughly. Understand their values, mission, and recent projects, especially those related to IT Service Management. This knowledge will help you tailor your conversations during the virtual open forum and demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your skills in service transition and release management. Be ready to discuss how you've successfully managed transitions or releases in previous roles, as this will highlight your suitability for the position.
✨Tip Number 3
Engage actively during the virtual open forum hosted by Sarah Jempson. Ask insightful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gather valuable information that can set you apart from other candidates.
✨Tip Number 4
Network with current employees on platforms like LinkedIn. Reach out to those in similar roles or departments to gain insights into the company culture and expectations. This can provide you with an edge in understanding what they value in a candidate.
We think you need these skills to ace Service Transition & Release Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management, particularly in service transition and release management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of ITIL processes and your experience with tools like JIRA or ServiceNow. Explain how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Achievements: In your application, include specific examples of past projects where you successfully managed service transitions or releases. Quantify your achievements to make them more impactful.
Prepare for the Virtual Forum: If you attend the virtual open forum hosted by Sarah Jempson, prepare questions about the role and the company culture. This shows your interest and helps you gather valuable insights for your application.
How to prepare for a job interview at Phoenix
✨Understand ITIL and Service Management
Make sure you have a solid grasp of ITIL principles, especially around Service Transition and Release Management. Be prepared to discuss how you've applied these concepts in previous roles, as this will demonstrate your expertise and relevance to the position.
✨Showcase Your Stakeholder Engagement Skills
This role requires collaboration with various teams. Think of examples where you've successfully engaged stakeholders or led cross-functional projects. Highlight your communication skills and ability to work within a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service transitions or release management. Practise articulating your thought process and decision-making strategies, as this will showcase your analytical skills and practical knowledge.
✨Familiarise Yourself with Tools
Since proficiency with tools like JIRA and ServiceNow is important, ensure you're comfortable discussing your experience with these platforms. If you have specific examples of how you've used them to improve processes, be ready to share those insights.
