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For Companies At a Glance
- Tasks: Lead the operational delivery of IT services and support custom applications in cloud environments.
- Company: Join Phoenix Group, a leading FTSE 100 long-term savings and retirement business.
- Benefits: Enjoy a competitive salary, generous annual leave, private medical cover, and flexible working options.
- Why this job: Make a real impact by improving application support and enhancing customer service.
- Qualifications: Deep knowledge of cloud platforms and experience in application support are essential.
- Other info: Be part of a diverse team committed to growth and innovation.
The predicted salary is between 65000 - 85000 £ per year.
Overview
Job Description
We have an incredible opportunity to join us here at Phoenix Group as a Lead Application Support Manager to join our Engineering and Delivery team.
Job Type: Permanent
Location: This could be based in either our Telford, Birmingham or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 17/09/2025
Salary and benefits: £65,000 – 85,000 plus 16% bonus and up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role At Phoenix Group, we’re really proud of bringing together organisations with long and successful histories to support us in our growth journey. We’re currently recruiting for a Lead Application Support Manager to join our Cloud Team to lead the successful operational delivery of one or more IT services to meet business and customer demands.
Supporting the day-to-day delivery of applications the L2 Application Support team are responsible for support of custom applications in Azure, AWS and on-prem platforms. Ensuring we deliver exceptional customer service consistently. To actively contribute to the operational effectiveness of the Application Support function, progressing and delivering SIP opportunities whilst adhering to best practice and always ensure process and control adherence.
Key Responsibilities
- Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA’s/OLA’s
- Acting as a conduit between L1 desk, other application support / platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers
- Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects
- Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate
- Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends
- Maintaining up to date in-depth technical knowledge in one or more specialist areas
- Providing technical understanding to less experienced colleagues however without line management responsibility
- Communicating complex technical solutions effectively to a variety of stakeholders
- Building effective relationships with a range of stakeholders including with sourcing partners
What We’re Looking For
- Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance)
- IT related qualification (MCP/Comp TIA/AWS/Azure)
- Website Portal experience – Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS
- Knowledge of Certification and related security standards
- Scripting skills, with technology such as Powershell
- Strong SQL and Oracle DB skills
Essential
- Experience of ‘modern’ IT delivery and engineering practices, i.e. Platform and Product based organisations – ideally having experience of transitioning to this model from more traditional ways of working
- Installing/troubleshooting windows operating systems, deploying/packaging applications.
- Installing/troubleshooting and supporting a wide range of systems and applications.
- Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment
Desirable
- Experience with automation and self-service deployment of secure & scalable solutions
- Risk management – understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks
- Experience of key automation and other ‘enabling’ tooling, including but not limited to Infrastructure as Code (Terraform, CDK), Observability (Dynatrace, Splunk) and DevSecOps toolchain (Atlassian Jira & Confluence, Github Enterprise, Artifactory)
We Want To Hire The Whole Version Of You. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
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Lead Application Support Manager employer: Phoenix
Contact Detail:
Phoenix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Application Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Lead Application Support Manager role. You never know who might have the inside scoop on openings at Phoenix Group!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge of cloud platforms like Azure and AWS. We want to see you shine, so practice explaining complex solutions in simple terms. It’s all about making those connections with the interviewers!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This is key for a role that involves supporting applications and ensuring smooth operations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining us at Phoenix Group. So, what are you waiting for? Get that application in!
We think you need these skills to ace Lead Application Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with cloud technologies like Azure and AWS. We want to see how your skills align with the role of Lead Application Support Manager, so don’t hold back!
Showcase Your Technical Skills: Don’t forget to mention your IT qualifications and any relevant scripting skills. We’re looking for someone who can communicate complex technical solutions effectively, so give us examples of how you’ve done this in the past.
Highlight Your Customer Service Experience: Since we pride ourselves on exceptional customer service, share any experiences where you’ve gone above and beyond to support users or resolve issues. This will show us that you understand the importance of delivering high-quality support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Phoenix
✨Know Your Tech Inside Out
As a Lead Application Support Manager, you'll need to demonstrate your deep knowledge of cloud platforms like Azure and AWS. Brush up on the latest features and best practices, and be ready to discuss how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues in previous positions. Highlight your experience with incident management and how you ensure timely resolutions within SLAs. This will show that you're capable of handling the demands of the role.
✨Communicate Clearly
You'll be acting as a bridge between various teams, so practice explaining technical concepts in simple terms. Think about how you can convey complex solutions to non-technical stakeholders, as this is crucial for building effective relationships.
✨Emphasise Your Continuous Learning
The tech landscape is always evolving, so be prepared to discuss how you keep your skills up to date. Mention any relevant certifications or training you've pursued, especially in areas like security standards and automation tools, to show your commitment to professional growth.