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For Companies At a Glance
- Tasks: Lead IT service delivery and manage business relationships to ensure smooth operations.
- Company: Join Phoenix Group, the UK's largest long-term savings and retirement business.
- Benefits: Enjoy hybrid working, generous leave, private medical cover, and a bonus of up to 32%.
- Why this job: Be part of a sustainable FTSE 100 company making a real impact on UK pensions.
- Qualifications: Experience in IT Service Management and knowledge of the ITIL Framework required.
- Other info: Flexible working arrangements available; we embrace diversity and welcome all applicants.
The predicted salary is between 45100 - 70000 £ per year.
We have an incredible opportunity to join Phoenix Group as a Business Service Manager within our Service Operations team in Technical Service Operations.
Job Details
- Type: Permanent
- Location: Based in Birmingham, Telford, London, or Edinburgh with hybrid working arrangements.
- Flexible Working: Options for part-time, job-share, and other flexible arrangements. Details discussed during recruitment.
- Closing Date: 06/06/25
- Salary & Benefits: £55,100 – £70,000 + 16% bonus (up to 32%), private medical cover, 38 days annual leave, pension, life assurance, career breaks, income protection, volunteering days, and more.
About Phoenix Group
We are the UK’s largest long-term savings and retirement business, serving around 1 in 5 UK pensions. As a FTSE 100 company, we are committed to sustainability and transitioning to net zero by 2050.
The Role
The Business Service Manager oversees the delivery and management of IT applications and services supporting business operations, acting as a bridge between IT and business units to ensure alignment and value delivery.
Key Responsibilities
- Business Relationship Management: Maintain relationships with business stakeholders, manage escalations, participate in audits, and communicate outages and service variances.
- IT Service Alignment and Delivery: Ensure IT services meet business objectives, monitor performance, and manage SLAs.
- Stakeholder Engagement: Serve as a trusted advisor on IT capabilities and solutions.
- Risk and Issue Management: Identify and resolve risks and escalated issues in IT Service Operations.
What We Are Looking For
- Knowledge of the ITIL Framework.
- Experience as a Business Service Manager, particularly in IT Service Management.
- Ability to translate complex IT concepts into understandable business language.
- Experience managing complex IT incidents.
- Proven experience representing IT to stakeholders.
Our Commitment
We value diversity and welcome applicants from all backgrounds. If you need adjustments during recruitment, please let us know.
Business Service Manager employer: Phoenix
Contact Detail:
Phoenix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL Framework, as it's crucial for the Business Service Manager role. Understanding its principles will help you demonstrate your capability to manage IT services effectively during interviews.
✨Tip Number 2
Network with professionals in the IT Service Management field. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at Phoenix Group.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex IT incidents in the past. Being able to articulate these experiences will showcase your problem-solving skills and your ability to handle high-pressure situations.
✨Tip Number 4
Research Phoenix Group's commitment to sustainability and their transition to net zero by 2050. Showing that you align with their values and understand their business objectives can set you apart from other candidates.
We think you need these skills to ace Business Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Service Manager. Familiarise yourself with key terms like ITIL Framework and stakeholder engagement, as these will be crucial in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in IT Service Management and business relationship management. Use specific examples that demonstrate your ability to manage complex IT incidents and communicate effectively with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Phoenix Group's commitment to sustainability and how your skills align with their objectives, particularly in delivering IT services that meet business needs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Phoenix
✨Understand the ITIL Framework
Make sure you have a solid grasp of the ITIL Framework, as it's crucial for the role. Be prepared to discuss how you've applied ITIL principles in your previous positions and how they can benefit the company's service delivery.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to manage relationships with business stakeholders. Highlight situations where you've successfully resolved escalations or communicated effectively during service outages.
✨Translate IT Concepts into Business Language
Practice explaining complex IT concepts in simple terms. This will show your ability to bridge the gap between IT and business units, which is essential for the Business Service Manager role.
✨Prepare for Risk and Issue Management Questions
Anticipate questions about how you've identified and resolved risks in IT service operations. Share specific examples that illustrate your problem-solving skills and your proactive approach to managing issues.
