PharmAssist - 8 The Courtyards, Victoria Rd, Leeds LS14 2LB
Ref 47905 County West Yorkshire Branch name PharmAssist - 8 The Courtyards, Victoria Rd, Leeds LS14 2LB Salary £27,500 Closing date 03/12/2026 Contract type Employee - Permanent Description Job Title: Customer Relationship Advisor – PharmAssist Solutions Salary: £27,500 Location: Leeds Working Pattern: Monday to Friday, 37.5 hours per week. Working shifts of either 09:00-17:15 or 09:45-18:00 within office opening hours of 09:00-18:00. PharmAssist Solutions is a leading provider of pharmacy purchasing and compliance software, helping independent pharmacies improve efficiency, maintain compliance, and maximise profitability. With over 1,000 users across the UK, PharmAssist plays a vital role in supporting the success of community pharmacy businesses. We're looking for a customer-focused and commercially aware Customer Relationship Advisor to join our growing team. This is an exciting opportunity to build strong client relationships, support customers with their day-to-day needs, and help identify opportunities to enhance the value our solutions deliver.
What You'll Be Doing
- Building and maintaining strong relationships with customers.
- Acting as the primary point of contact for customer enquiries and support requests.
- Uploading supplier price files to maintain customer pricing cascades.
- Proactively identifying and resolving customer issues.
- Enhancing customer satisfaction and demonstrating the value of PharmAssist products and services.
- Identifying growth opportunities through preferred Gold Partner suppliers.
- Generating and nurturing leads for additional products and services.
- Working closely with the sales team to support customer growth and acquisition.
- Managing pricing queries and maintaining accurate CRM records.
What We Require
Essential Requirements
- Previous experience in telephone-based account management and customer service.
- Excellent communication and relationship-building skills.
- Strong analytical skills with the ability to interpret data and identify trends.
- Proficiency in Microsoft Office applications, including Excel, Outlook and Word.
- High levels of accuracy and attention to detail.
- A passion for delivering excellent customer service and supporting business growth
- Experience working within the pharmaceutical industry.
What You'll Get
- Competitive salary of £27,500.
- 22 days annual leave plus bank holidays.
- Holiday entitlement increasing to 30 days with length of service.
- Access to a market-leading employee discount programme across hundreds of retailers and services.
- MediCash healthcare cash plan.
- Access to a finance management app, giving you greater control over your salary.
- Annual Christmas bonus.The opportunity to be part of a business making a real difference to independent pharmacies across the UK.
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Customer Relationship Advisor in Leeds employer: Phoenix UK Group
Phoenix UK Group offers a supportive and collaborative work environment, particularly for pharmacists and pharmacy students. The company values patient care and provides opportunities for professional growth, including leadership roles for newly qualified pharmacists. Employees benefit from competitive salaries and a comprehensive benefits package.
