Solutions Specialist - AI Workforce

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a Solutions Specialist to assist early-stage strategic conversations with customers around the potential of Microsoft 365 Copilot, Copilot Studio, and agents as part of a wider AI workforce. This is a junior role and would suit somebody keen to step up from a similar sales / account management / sales enablement role.

What will you be doing?

• Lead strategic customer engagement to define AI workforce vision using Microsoft 365 Copilot, Copilot Studio and agent-based solutions.
• Translate business challenges into high-value AI opportunities spanning automation, Copilot adoption and agentic use cases.
• Act as the senior strategic lead across discovery, planning and throughout delivery to ensure alignment to business outcomes.
• Partner with delivery teams and customers to drive adoption, capture insights, and continuously optimise AI solutions.
• Define, quantify and communicate ROI, productivity gains and measurable business value using real engagement data.
• Lead pre-sales activities including workshops, executive briefings and events, while supporting pipeline growth and opportunity shaping.
• Build strong relationships with Microsoft and internal teams to align strategy, co-sell activity, and maximise customer value.
• Enable internal teams and customers through knowledge sharing, account mapping, and expansion into broader AI, automation and governance opportunities.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

What are we looking for?

The right person for this role will be a confident, customer-facing professional with Microsoft 365 experience, strong presentation and demo skills, and a genuine interest in AI and emerging technologies.

Key Skills & Experience:

• Strong understanding of Microsoft 365, including core workloads and emerging Copilot capabilities.
• Experience in a customer-facing or sales-focused role within an IT reseller, MSP, or channel partner environment.
• Excellent presentation, public speaking and customer demo delivery skills, with confidence running workshops, briefings and live product demonstrations.
• Ability to engage and communicate effectively with both technical and non-technical stakeholders.
• Commercial awareness with experience identifying opportunities and supporting solution positioning.
• Interest in AI and emerging technologies, with a desire to develop knowledge in Copilot, automation and agent-based solutions.
• Strong problem-solving skills, with the ability to link business challenges to technology-led outcomes.
• Collaborative mindset with experience working alongside sales, pre-sales and delivery teams.

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote in the UK with regular visits to the HQ and to customers.

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits? You can read about the benefits on offer here 😊

Important BPSS Check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.