Senior Project Manager (Business Systems)

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Senior Project Manager to support one of our key local government partners to deliver across the Business Systems element of a transformation programme.

What will you be doing?

• Lead the delivery of key business system projects and enhancements, including Development Management Systems (DMS), GIS, Revenues & Benefits, HR & Payroll, and Digital Platform/CRM solutions.
• Manage projects throughout the full lifecycle, from initial scoping and business case development through to implementation and benefits realisation.
• Work closely with service areas, suppliers and stakeholders to understand business needs and deliver effective technology solutions.
• Develop and maintain project plans, managing resources, budgets, risks and dependencies to ensure successful delivery.
• Support system procurement, implementation, integration and upgrade activities in line with organisational requirements.
• Lead business change and process improvement initiatives, ensuring a smooth transition to new systems and ways of working.
• Monitor project progress, resolve issues and manage risks to deliver projects on time and within budget.
• Promote best practice, innovation and continuous improvement across digital and business system projects.
• Prepare and present project documentation, reports and updates to a range of stakeholders and governance boards.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

What are we looking for?

A PRINCE2-certified ICT Project Manager with extensive experience delivering complex technology and infrastructure projects, leading stakeholders and teams, managing budgets, risks and procurement activities, and driving successful business change within large, complex organisations.

Key Skills & Experience:

• PRINCE2 Practitioner certification.
• Experience managing complex ICT or technology projects within local government.
• Strong stakeholder management and communication skills.
• Experience leading project teams and suppliers.
• Excellent planning, risk and budget management skills.
• Strong problem-solving and decision-making ability.
• Ability to deliver projects in a complex organisational environment.
• Customer-focused with a continuous improvement mindset.

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers.

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits? You can read about the benefits on offer here 😊

Important BPSS Check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.