Resource & Engagement Coordinator
Resource & Engagement Coordinator

Resource & Engagement Coordinator

York Full-Time 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage daily operations for a consultancy team, including scheduling and resource allocation.
  • Company: Phoenix drives digital transformation for UK organisations with innovative IT solutions.
  • Benefits: Enjoy hybrid working, skill development, and a supportive culture.
  • Why this job: Join a dynamic team where your contributions directly impact success and innovation.
  • Qualifications: Experience in administrative roles, strong organisational skills, and effective communication are essential.
  • Other info: Two days in the office required; BPSS check is mandatory for employment.

The predicted salary is between 28800 - 43200 £ per year.

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a new Resource & Engagement Coordinator to oversee the day to day running of one of our consultancy teams.

What will you be doing?

  • Checking and releasing services orders and tracking Volume Service Agreements and proactive days as part of support contracts.
  • Be the first point of contact for enquiries from Technical Consultants, Sales Teams and customers.
  • Management of the team diary to include scheduling holidays, calls, meetings and confirming project bookings with customers.
  • Assigning the appropriate level of resource to scoping calls, meetings and customer projects.
  • Liaising with Sales Teams and Overlays to schedule any pre-sales activities.
  • Liaise directly with customers to schedule and book Workshops and Teams Webinars, providing regular updates for registrations, where requested.
  • Liaise regularly with senior management via weekly sync calls and via Team chats to discuss upcoming workloads, availability and escalations.
  • Regularly produce and present detailed reports on team performance, project status, and business metrics to senior management.
  • Update and maintain project and availability spreadsheets as required.

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have proven experience in a similar administrative / scheduling role within a fast-paced work environment. This is a varied role, being a key contact to many people inside and outside the business. Above all, it requires sound judgement and the confidence and ability to make decisions for yourself and the wider team.

Key Skills & Experience:

  • Prior experience in a similar role
  • Great attention to detail
  • Able to switch task seamlessly and embrace being part of a busy team
  • First class organisation and prioritisation skills
  • Able to see the bigger picture view
  • Ability to communicate confidently at all levels
  • Ability to embrace feedback, both positive and negative
  • Ability to retain large and diverse types of information and be able to articulate it back to an audience

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42)

What about hybrid working? Two days p/ w in the office is the minimum expectation for this role.

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Resource & Engagement Coordinator employer: Phoenix Software

At Phoenix, we pride ourselves on being a leading IT solution and managed service provider in the UK, where our people are at the heart of everything we do. Our supportive work culture fosters skill development and encourages collaboration, ensuring that as a Resource & Engagement Coordinator, you will thrive in a dynamic environment while enjoying opportunities for personal and professional growth. Located in Pocklington, our headquarters offers a vibrant setting with a commitment to hybrid working, allowing you to balance your professional responsibilities with your personal life effectively.
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Contact Detail:

Phoenix Software Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Resource & Engagement Coordinator

✨Tip Number 1

Familiarise yourself with the specific tools and software used in resource management and scheduling. Being able to demonstrate your proficiency in these systems during your conversations will show that you're ready to hit the ground running.

✨Tip Number 2

Network with current employees or professionals in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach and demonstrate your understanding of the role during discussions.

✨Tip Number 3

Prepare to discuss your experience in managing multiple tasks and prioritising effectively. Use specific examples from your past roles to illustrate how you've successfully navigated busy environments, as this is crucial for the Resource & Engagement Coordinator position.

✨Tip Number 4

Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or a video interview, demonstrating your ability to articulate information confidently will set you apart as a strong candidate.

We think you need these skills to ace Resource & Engagement Coordinator

Administrative Skills
Scheduling and Diary Management
Attention to Detail
Communication Skills
Organisational Skills
Prioritisation Skills
Ability to Work in a Fast-Paced Environment
Decision-Making Skills
Customer Liaison
Report Writing
Team Collaboration
Adaptability
Time Management
Ability to Retain and Articulate Information

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in administrative or scheduling roles. Emphasise your organisational skills and ability to manage multiple tasks, as these are crucial for the Resource & Engagement Coordinator position.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Phoenix's culture and values that resonate with you, and explain how your skills align with their needs.

Showcase Communication Skills: Since the role involves liaising with various teams and customers, highlight your communication abilities. Provide examples of how you've effectively communicated in previous roles, especially in fast-paced environments.

Prepare for Interviews: Research common interview questions for administrative roles and prepare your answers. Be ready to discuss your experience with scheduling, managing diaries, and handling enquiries, as well as how you handle feedback and prioritise tasks.

How to prepare for a job interview at Phoenix Software

✨Know the Role Inside Out

Make sure you thoroughly understand the responsibilities of a Resource & Engagement Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing team diaries and liaising with various stakeholders.

✨Demonstrate Your Organisational Skills

Be prepared to discuss your previous experience in scheduling and administration. Share specific examples of how you've successfully managed multiple tasks and prioritised effectively in a fast-paced environment.

✨Showcase Your Communication Abilities

Since this role involves liaising with technical consultants, sales teams, and customers, practice articulating your thoughts clearly. Be ready to provide examples of how you've communicated effectively at different levels within an organisation.

✨Embrace Feedback and Adaptability

Highlight your ability to accept feedback and adapt to changing circumstances. Discuss instances where you've received constructive criticism and how it helped you improve your performance or processes.

Resource & Engagement Coordinator
Phoenix Software
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