Professional Services Engineer (Microsoft Cybersecurity)

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a Professional Services Engineer to work for our cybersecurity consultancy practice, where you can focus on the deployment of related technologies and develop into a Technical Consultant role.

What will you be doing?

• Deliver complex technical implementations for customer projects, acting as a delivery subject matter expert
• Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants
• Diagnose and resolve technical issues, ensuring high levels of customer satisfaction and solution quality
• Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards
• Deliver technical knowledge-transfer workshops and handover sessions to customers
• Produce high-quality post-delivery and technical documentation
• Build and maintain strong working knowledge of all products and solutions across the practice

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will be a Support Analyst or Engineer currently working with Microsoft cloud and security technologies, who is ready to step into a delivery-focused professional services role. You will already be troubleshooting customer environments, deploying Microsoft security solutions, and working closely with customers, with the confidence to take ownership of technical delivery and develop towards a Technical Consultant role.

Key Skills & Experience:

• Experience working as a Support Analyst or Engineer, with proven ability to troubleshoot and resolve technical issues
• Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID (cloud and hybrid), and Azure
• Hands-on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection
• Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365
• Strong technical documentation and post-delivery reporting skills
• Excellent communication skills with a customer-focused mindset
• Strong problem-solving ability, with a positive, resilient, and adaptable approach
• Desire for continuous improvement and learning across security technologies

Desirable Experience

• Microsoft Information Protection and Purview (DLP, Data Lifecycle Management)
• Email security solutions such as Defender for Office 365, Mimecast, or Barracuda
• SIEM platforms including Microsoft Sentinel, Splunk, or LogRhythm
• Endpoint protection solutions such as Microsoft Defender, Sophos, or CrowdStrike

Certifications

• Microsoft Certified: Azure Fundamentals – AZ-900
• Microsoft Certified: M365 Fundamentals – MS-900
• Microsoft Certified: Security Fundamentals – SC-900

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers.

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits? You can read about the benefits on offer here 😊

Important BPSS Check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.