Sales Coordinator - 12 month FTC in Pocklington

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Sales Coordinator on a 12 month fixed term contract to join our Alliances team and support the growth of our Adobe portfolio. This role will focus on driving adoption of the Adobe VIP Marketplace, supporting customer onboarding, and helping grow and retain the Adobe customer base.

You will work closely with sales teams, customers and vendor stakeholders to support opportunities, manage renewals, and ensure a smooth customer experience across the Adobe lifecycle.

What will you be doing?

• Maintain up‑to‑date knowledge of Adobe products, licensing models and agreements.
• Complete relevant Adobe training and accreditation within the first three months.
• Provide first‑line pre‑ and post‑sales support to internal sales teams and customers.
• Support pricing, quotations and general licensing queries.
• Assist with customer onboarding and ongoing use of Phoenix’s procurement platform.
• Support customer scoping conversations and opportunity qualification.
• Assist with Adobe Admin Console activity, including deployment and licence management queries.
• Maintain and support the internal Adobe Teams channel.
• Manage and maintain Adobe customer data, including renewals, licensing and opportunity tracking.
• Provide sales teams with visibility of upcoming renewals and potential upsell opportunities.
• Work with internal teams to ensure deal registration and pipeline data is accurate and up to date.
• Support the delivery of Adobe marketing initiatives and campaigns.
• Contribute to pipeline tracking, forecasting and reporting activity.
• Build and maintain relationships with internal teams, customers and Adobe stakeholders.
• Attend relevant Adobe events, webinars and sessions to maintain knowledge and awareness.

What are we looking for?

• Experience in a sales support, business development or customer‑facing role desirable.
• Awareness of Adobe products and licensing models (training will be provided).
• Good communication skills, with confidence engaging with customers and internal teams.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently as well as collaboratively within a team.
• Attention to detail, particularly when managing data, renewals and opportunities.
• Confident using Microsoft Office tools, including Excel, Word and Outlook.
• Strong time‑management skills with a proactive and organised approach.
• Positive attitude with a willingness to learn and develop within a fast‑paced environment.

Experience & Qualifications:

• GCSE / A‑Level education or equivalent.
• Experience within the IT or technology sector desirable but not essential.
• Interest in technology and software solutions.

Where is the role based?

Primary location is our HQ in Pocklington (YO42).

What about hybrid/remote working?

Hybrid working is supported, with a minimum expectation aligned to team requirements.

How many interviews?

Following a screen with the Recruitment Team, you can expect a two‑stage interview process, one online and one in‑person.

Important BPSS Check

As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion.

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, research suggests many women and underrepresented groups don’t apply unless they meet every requirement. Even if you don’t tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.