Managed Services Product Coordinator in Pocklington

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Product Coordinator to work exclusively with our IT Managed Services department. The purpose of this role is to ensure our Managed Service offering are clearly defined, consistently governed and managed as formal products. You will work closely with stakeholders across Managed Services, Service Delivery, Sales, Customer Success, and Marketing, acting as a subject matter specialist for the managed service portfolio.

What will you be doing?

• Ensure managed services are accurately described, version‑controlled and consistently represented across all internal and customer‑facing materials
• Act as a subject matter expert for the Managed Service portfolio, working closely with Managed Services, Service Delivery, Sales, Customer Success and Marketing
• Support the full service lifecycle, including service development, enhancement, onboarding and retirement
• Identify opportunities for service improvement and evolution based on customer needs, internal feedback and market insight
• Support Sales and Managed Service Specialists by assessing customer requirements, determining service fit and contributing to solution design, proposals and tenders
• Contribute to internal and external marketing and sales enablement activities to ensure services are correctly positioned and well understood

Why you should apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

The right person for this role will already have an understanding of Managed Services in the IT sector, preferably gained from working in a similar partner organisation to Phoenix.

Key Skills & Experience:

• Experience working within a Managed Service Provider (MSP) or multi‑client IT services environment
• Experience maintaining service catalogues, service descriptions and detailed service documentation
• Good understanding of IT service management principles (e.g. ITIL) and MSP operating models
• Commercial awareness and understanding of how managed services deliver value to customers
• Ability to understand customer drivers for technology adoption and associated managed services
• Strong stakeholder engagement skills
• Excellent organisational skills with strong attention to detail and a structured, process‑driven approach
• Confident communicator, able to convey information clearly and professionally in both written and verbal form
• Proven ability to prioritise workload, collaborate cross‑functionally and see tasks through to completion
• Self‑motivated with a strong sense of ownership, accountability and professional integrity

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role has a number of hybrid working options.

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person which includes a presentation.

What are the benefits? You can read about the benefits on offer here 😊

Important BPSS Check As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.