Junior Microsoft Licensing Specialist in Pocklington

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Junior Microsoft Licensing Specialist who will join our Microsoft Licensing Team and begin a structured development programme to build expertise in Microsoft licensing. This role will support customers across Education, Not‑for‑Profit, Public Sector and Private Sector organisations, helping them understand their licensing options, maintain agreements, and access accurate guidance while you develop over a 12‑month training pathway. You don’t need previous licensing experience, just curiosity, motivation and a willingness to learn. By the end of the programme, you’ll be equipped to manage your own aligned customer base as a fully trained Microsoft Licensing Specialist.

What will you be doing?

• Provide high‑quality customer service, supporting organisations with licensing queries, product options, agreement structures and eligibility rules.
• Assist in triaging incoming enquiries, gathering key information and escalating complex queries to senior specialists when required.
• Support annual activities such as anniversaries, renewals, agreement changes and product additions.
• Attend aligned customer review meetings and deliver licensing workshop content (both online and in‑person) as your confidence grows.
• Help prepare cost projections, quotes, tenders and product exports using internal tools and templates.
• Review customer information to confirm eligibility for academic, not‑for‑profit and public‑sector agreements.
• Maintain accurate documentation, agreement records and licensing templates.
• Once trained, provide dedicated licensing support to an aligned portfolio of approximately 50 customers, proactively managing their needs and ensuring compliance.
• Work collaboratively with Sales, internal specialists, and the wider Licensing Team to deliver accurate advice and strong customer outcomes.
• Support colleagues during peak periods by assisting with shared inbox queries.
• Peer‑review cost models and proposals to support accuracy and consistent delivery.
• Complete the structured 12‑month licensing training plan, including learning modules, shadowing, workshops and Microsoft certifications.

What are we looking for?

• Strong customer service mindset, friendly, clear and supportive in communication.
• Excellent organisation skills – able to manage multiple tasks and deadlines effectively.
• Keen learner – motivated to build knowledge, ask questions, and progress.
• Team player – open, approachable and willing to support peers.
• Attention to detail – ensuring accuracy in documentation, quotes and data.
• Proactive problem solver – able to research, investigate and use available tools confidently.
• Desirable: Experience in customer service, administration or operations roles.
• Desirable: GCSE Maths & English Grade 4 (or equivalent).

Practical stuff

• Where is the role based? Primary location is our HQ in Pocklington (YO42).
• What about hybrid working? Two days p/w in the office is the minimum expectation for this role.
• How many interviews? Following a screen with the Recruitment Team you can expect a two‑stage interview process, one online and one in‑person.

Important

BPSS Check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.