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For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and maintain documentation.
- Company: Dynamic UK software company based in Pocklington.
- Benefits: Starting salary of £15,600 with progression opportunities over 18 months.
- Why this job: Kickstart your IT career with hands-on experience and growth potential.
- Qualifications: Strong interest in IT and excellent customer-service skills.
- Other info: Full-time on-site role in a supportive learning environment.
The predicted salary is between 15600 - 15600 £ per year.
A UK-based software company in Pocklington seeks a Junior Technical Support Analyst. This apprenticeship is ideal for individuals starting their careers in IT.
Responsibilities include:
- Providing technical support
- Troubleshooting
- Maintaining documentation
Applicants should have a strong interest in IT, excellent customer-service skills, and a willingness to learn. The position offers a salary starting at £15,600, with progression opportunities over 18 months. Full-time on-site work is required.
Junior IT Support Analyst — Level 3 Apprenticeship in Pocklington employer: Phoenix Software
Contact Detail:
Phoenix Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst — Level 3 Apprenticeship in Pocklington
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, attend local meetups or online webinars. You never know who might have a lead on that perfect Junior IT Support Analyst role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer-service skills and your eagerness to learn about IT.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right fit for you.
We think you need these skills to ace Junior IT Support Analyst — Level 3 Apprenticeship in Pocklington
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us know why you're excited about starting a career in IT. Share any relevant experiences or projects that sparked your interest in technology. We love seeing enthusiasm!
Highlight Customer Service Skills: Since this role involves helping others, make sure to showcase your customer service skills. Whether it's through previous jobs, volunteering, or even helping friends with tech issues, tell us how you’ve made a positive impact.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Phoenix Software
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common troubleshooting techniques and basic software knowledge, as this will show your genuine interest in the field.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or helped someone understand a technical problem.
✨Demonstrate Your Willingness to Learn
This apprenticeship is all about growth, so be prepared to talk about how you approach learning new technologies. Share any relevant courses or self-study you've done to show that you're proactive about your development.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready for them. Ask about the team you'll be working with or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
