Microsoft Licensing Executive

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a Microsoft Licensing Executive who can support Phoenix’s education customers as a subject matter expert.

What will you be doing?

• Act as a Microsoft Licensing subject matter expert, supporting Sales and education customers
• Support new and renewal agreements (EES, EA/EAS, SCE, CSP) end‑to‑end
• Provide timely responses to licensing queries and escalations
• Produce cost models, projections, bids and rebate calculations
• Peer review outputs and support team knowledge sharing
• Deliver customer meetings, workshops and tender presentations
• Advise on best practice for renewals, anniversaries and optimisation
• Track key licensing milestones and ensure high customer satisfaction
• Follow information security and data protection standards

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

The right person for this role will have some existing knowledge of Microsoft licensing agreements but you do not have to currently be in a Licensing Specialist role. This knowledge can be built up via experience in other sales, administration or operational roles within a similar channel / reseller environment such as Phoenix.

Key Skills & Experience:

• Experience working within another VAR or MSP environment
• Strong understanding of Microsoft licensing programmes, contracts and frameworks
• Commercial awareness with experience supporting or working alongside sales teams
• Ability to prioritise and manage workloads under pressure to meet deadlines
• Proactive and resourceful problem‑solver with strong attention to detail
• Confident communicator, able to build relationships with internal teams and Microsoft stakeholders
• Comfortable working independently and as part of a team
• Flexible approach to working, including travel and out‑of‑hours support where required

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote with monthly visits to the HQ and regular travel to customer sites.

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process.

What are the benefits? You can read about the benefits on offer here 😊

Important BPSS Check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.