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- Tasks: Support customers with Microsoft licensing queries and manage agreements while learning on the job.
- Company: Join Phoenix, a leader in digital transformation for the UK public sector.
- Benefits: Structured training programme, Microsoft certifications, and a supportive team environment.
- Other info: Great opportunity for growth with a dynamic team and diverse customer base.
- Why this job: Kickstart your career in tech with hands-on experience and make a real difference.
- Qualifications: Curiosity, motivation, and a strong customer service mindset are key.
The predicted salary is between 25000 - 30000 £ per year.
Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Junior Microsoft Licensing Specialist who will join our Microsoft Licensing Team and begin a structured development programme to build expertise in Microsoft licensing. This role will support customers across Education, Not‑for‑Profit, Public Sector and Private Sector organisations, helping them understand their licensing options, maintain agreements, and access accurate guidance while you develop over a 12‑month training pathway. You don’t need previous licensing experience, just curiosity, motivation and a willingness to learn. By the end of the programme, you’ll be equipped to manage your own aligned customer base as a fully trained Microsoft Licensing Specialist.
What will you be doing?
- Provide high‑quality customer service, supporting organisations with licensing queries, product options, agreement structures and eligibility rules.
- Assist in triaging incoming enquiries, gathering key information and escalating complex queries to senior specialists when required.
- Support annual activities such as anniversaries, renewals, agreement changes and product additions.
- Attend aligned customer review meetings and deliver licensing workshop content (both online and in‑person) as your confidence grows.
- Help prepare cost projections, quotes, tenders and product exports using internal tools and templates.
- Review customer information to confirm eligibility for academic, not‑for‑profit and public‑sector agreements.
- Maintain accurate documentation, agreement records and licensing templates.
- Once trained, provide dedicated licensing support to an aligned portfolio of approximately 50 customers, proactively managing their needs and ensuring compliance.
- Work collaboratively with Sales, internal specialists, and the wider Licensing Team to deliver accurate advice and strong customer outcomes.
- Support colleagues during peak periods by assisting with shared inbox queries.
- Peer‑review cost models and proposals to support accuracy and consistent delivery.
- Complete the structured 12‑month licensing training plan, including learning modules, shadowing, workshops and Microsoft certifications.
What are we looking for?
- Strong customer service mindset, friendly, clear and supportive in communication.
- Excellent organisation skills – able to manage multiple tasks and deadlines effectively.
- Keen learner – motivated to build knowledge, ask questions, and progress.
- Team player – open, approachable and willing to support peers.
- Attention to detail – ensuring accuracy in documentation, quotes and data.
- Proactive problem solver – able to research, investigate and use available tools confidently.
- Desirable: Experience in customer service, administration or operations roles.
- Desirable: GCSE Maths.
Junior Microsoft Licensing Specialist employer: Phoenix Software
Contact Detail:
Phoenix Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Microsoft Licensing Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re genuinely interested in their mission, especially how they empower organisations with tech.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to help clients with licensing queries. Role-playing with a friend can boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Junior Microsoft Licensing Specialist
Some tips for your application 🫡
Show Your Curiosity: We want to see your eagerness to learn! In your application, highlight any experiences or interests that demonstrate your curiosity about Microsoft licensing or technology in general. This will show us you're a great fit for our structured development programme.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer service mindset' and 'keen learner', to show us you understand what we're looking for and how you fit the bill.
Be Clear and Friendly: Your communication style matters! Keep your application friendly and clear, just like we expect you to be with our customers. A positive tone can really make your application stand out and resonate with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Phoenix Software
✨Know Your Microsoft Licensing Basics
Before the interview, brush up on the fundamentals of Microsoft licensing. Familiarise yourself with common terms and concepts, as well as the different licensing options available. This will show your curiosity and motivation to learn, which is exactly what they’re looking for!
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, think of examples from your past experiences where you provided excellent support. Be ready to discuss how you handled queries or resolved issues, demonstrating your friendly and clear communication style.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage multiple tasks and deadlines. You might want to share a specific instance where you successfully juggled various responsibilities. This will highlight your ability to stay organised, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training programme and team dynamics. This shows your eagerness to learn and engage with the role, plus it gives you a chance to assess if the company culture aligns with your values.