Governance Officer

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and excel through cloud, data, AI, security, and collaboration solutions. We are seeking a Governance Officer to support the management and continual improvement of ISO standards, GDPR compliance, business continuity frameworks, and wider organisational governance.

What will you be doing?

• ISO, compliance & governance: You will support the maintenance and development of ISO standards and internal policies aligned to ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2 and wider governance frameworks.
• Audits & risk management: You will conduct internal audits, produce audit reports, track corrective actions, and support process and root-cause improvements.
• Incident & data management: You will assist in recording, investigating, and resolving compliance, security, and data-breach incidents, maintaining accurate documentation throughout.
• Cross-functional collaboration: You will work with teams across Phoenix to support compliance needs, contribute to bids and due-diligence activities, and promote governance awareness.
• Business continuity & resilience: You will support the development, testing, and improvement of business continuity and crisis management plans.
• Regulatory monitoring: You will monitor regulatory and standards changes, advising on necessary actions and helping to implement updates across the organisation.

What we are looking for

• Experience in compliance, audit, governance, legal, or risk-related roles
• Ability to interpret regulations, ISO standards, and organisational policies
• Awareness of ISO 9001, 27001, 22301 and GDPR
• Understanding of risk identification, mitigation, and security principles
• Strong ethical standards and professionalism
• Ability to manage multiple tasks and work proactively
• Strong written communication and documentation skills
• Proficiency with Microsoft Office
• Adaptable and comfortable in a fast-growing environment
• A collaborative team player able to support and mentor others

Key skills

• Knowledge of ISO standards & GDPR
• Experience with audits and compliance processes
• Strong analytical and problem-solving ability
• Clear written communication & documentation skills
• Good time-management and multitasking
• Proactive, organised, and detail-focused
• Relationship-building skills
• Commitment to continuous learning

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint.

Practical stuff

• Where is the role based? Our HQ is in Pocklington (YO42) and this role can be Hybrid with 2/3 weekly visits to the office.
• How many interviews? Following Recruitment Team you can expect a two-stage interview process, one online and one in-person.
• What are the benefits? You can read about the benefits on offer.

Important: BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, though – research suggests that 60% of women and under-represented people might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger – and the stronger our team, the more successful we will be.