Facilities Co-Ordinator

Facilities Co-ordinator Phoenix Software Pocklington, England, GB

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Facilities Coordinator to help establish the smooth and efficient running of the building and its assets.

What will you be doing?

• Support the day-to-day operation, maintenance, and upkeep of the building, grounds, and facilities.
• Act as a first point of contact for facilities-related matters and provide cover for the Building Maintenance Manager when required.
• Conduct routine inspections and monitor building services, equipment, and utilities to ensure a safe and efficient working environment.
• Coordinate contractors, maintenance activities, repairs, inspections, and associated compliance documentation.
• Support health, safety, environmental, and risk management activities, including audits, inductions, inspections, and risk assessments.
• Assist with waste management, recycling, sustainability initiatives, and the maintenance of ISO 14001 accreditation.
• Carry out minor repairs, office improvements, workspace reconfigurations, and general maintenance tasks.
• Manage facilities supplies and consumables, ensuring adequate stock levels are maintained.
• Develop strong working relationships with internal stakeholders, contractors, and service providers.
• Undertake ad hoc facilities, maintenance, and problem‑solving tasks as required to ensure the smooth running of the site.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

The right person for this role will have experience in a facilities, maintenance, caretaker, or similar hands‑on role. They'll be proactive, practical, and dependable, with a positive attitude, good problem‑solving skills, and a commitment to maintaining a safe and well‑presented working environment.

Key Skills & Experience:

• Experience in a facilities, maintenance, caretaker, janitorial, or building support role.
• Practical maintenance and repair skills, with the ability to resolve day‑to‑day building issues.
• Good organisational skills and ability to manage a varied workload.
• Strong problem‑solving skills and a proactive, hands‑on approach.
• Ability to build effective working relationships with colleagues, contractors, and suppliers.
• Basic understanding of health, safety, and environmental responsibilities.
• Competent in Microsoft 365 applications, including Outlook and Word.
• Full UK driving licence.
• Willingness to undertake training, including IOSH, IEMA, and Legionella awareness.

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42)

How many interviews?
Following a screen with the Recruitment Team you can expect an in‑person interview

What is the pay?
This is a full-time role working 37.5 hours per week at a rate of £14.36 per hour

What are the benefits?
You can read about the benefits on offer here

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must‑have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

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