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- Tasks: Help customers adopt Microsoft Cloud apps through training and support.
- Company: Phoenix Software drives digital transformation for UK organisations with innovative IT solutions.
- Benefits: Enjoy remote work flexibility, skill development, and a supportive culture.
- Why this job: Join a dynamic team focused on innovation and customer success in a thriving tech environment.
- Qualifications: Experience in Customer Success or IT Training, with strong Microsoft knowledge and communication skills.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now looking for an experienced Customer Success Manager who will be helping our customers drive adoption of Microsoft Cloud applications by delivering training focused on M365 & Co-Pilot.
What will you be doing?
- Deliver remote and face to face customer meetings, delivering training on Microsoft technologies & services including AI based technologies
- Maintain existing and create new training materials to ensure they are accurate, up-to-date, and reflective of current and future offerings.
- Evaluate responses to delivered training programmes in order to make recommendations for improvements
- Build knowledge on tenancy policies to be able to advise customer their impact on usage and training.
- Proactively research new technical features, updates, and new products, ensuring training follows industry best practice, is relevant and up to date.
- Be responsible for liaising with account managers and setting up customer scoping meetings to explore opportunities and understand their requirements, in particular on more technical aspects of M365.
- Develop and plan proposal and statement of works documents based on customer requirements
- Draft technical delivery documents for PoCs
Why you should apply?
At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read
What are we looking for?
- Proven experience in a similar Customer Success or IT Trainer role
- Excellent knowledge of respective Microsoft Portfolio options and at a Technology level around Cloud, migration and upgrade strategies, support, and managed services.
- Excellent verbal and written communication skills. Actively listens and asks relevant questions. Demonstrates persuasive and effective presentation skills.
- Presentable, articulate and personable.
Practical stuff
Where is the role based?
Our HQ is in Pocklington (YO42), this role can be remote in the UK with occasional visits to the office.
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process which includes a presentation.
What are the benefits?
You can read about the benefits on offer
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting and Training
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Industries
IT Services and IT Consulting
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Customer Success Manager - M365 employer: Phoenix Software
Contact Detail:
Phoenix Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - M365
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Co-Pilot features. Understanding these tools inside and out will not only help you in the role but also impress during your interviews, showing your proactive approach to learning.
✨Tip Number 2
Prepare to discuss your experience in delivering training sessions. Think of specific examples where you've successfully engaged customers and improved their understanding of technology, as this will be a key part of the role.
✨Tip Number 3
Research Phoenix Software's culture and values. Being able to articulate how your personal values align with theirs can set you apart and demonstrate that you're a good fit for their team.
✨Tip Number 4
Practice your presentation skills. Since the interview process includes a presentation, rehearsing your delivery on relevant topics will help you feel more confident and make a strong impression.
We think you need these skills to ace Customer Success Manager - M365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or IT training roles. Emphasise your knowledge of Microsoft technologies, particularly M365 and AI-based tools, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers adopt new technologies. Mention specific examples of how you've successfully delivered training or improved customer satisfaction in previous roles.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this position, consider including a brief section in your application that demonstrates your ability to communicate complex information clearly and effectively.
Prepare for the Presentation: As part of the interview process, you'll need to deliver a presentation. Start preparing early by selecting a relevant topic related to M365 or customer success strategies, and practice your delivery to ensure you come across as articulate and confident.
How to prepare for a job interview at Phoenix Software
✨Know Your Microsoft Portfolio
Make sure you have a solid understanding of the Microsoft Cloud applications, especially M365 and Co-Pilot. Be prepared to discuss how these tools can drive customer success and adoption during your interview.
✨Prepare for the Presentation
Since the interview includes a presentation, practice delivering training on Microsoft technologies. Use clear visuals and engage your audience as if they were your customers to showcase your training skills.
✨Showcase Your Communication Skills
Demonstrate your excellent verbal and written communication skills throughout the interview. Be articulate and personable, and remember to actively listen and ask relevant questions to show your engagement.
✨Research and Stay Updated
Proactively research new technical features and updates related to M365. Being knowledgeable about the latest trends and best practices will not only impress your interviewers but also show your commitment to continuous learning.
