Operations Executive - Cloud Marketplace in Pocklington

Overview

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Operations Executive to support our Cloud Marketplace business.

What will you be doing?

• Create, manage, and maintain all marketplace offers, ensuring accuracy, consistency, and timely updates across platforms.
• Own cloud marketplace reporting, including tracking performance, analysing trends, and providing actionable insights to support business growth.
• Develop and deliver regular analytics on marketplace performance, identifying opportunities for optimisation and revenue improvement.
• Understand existing Phoenix systems and processes, and align marketplace processes to integrate effectively within current workflows.
• Design, implement, and continuously improve marketplace processes to ensure they are efficient, scalable, and seamless.
• Collaborate with cross‑functional teams to streamline operations and enhance the overall marketplace experience.
• Monitor marketplace performance metrics and recommend improvements based on data‑driven insights.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day‑to‑day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

What are we looking for?

We are looking for a highly organised and analytically minded individual at an early stage in their career, with a strong eye for detail and a passion for working with data. This role is ideal for someone with 1–2 years’ experience in an operational or administrative environment who is confident using Excel and enjoys problem‑solving and improving processes. You will be proactive, eager to learn, and comfortable working across teams in a fast‑paced environment, supporting the smooth running and continuous optimisation of marketplace operations.

Key Skills & Experience

• 1–2 years’ experience in an operational, administrative, or similar support role
• Strong analytical skills with confidence working with data and reporting
• Proficiency in Excel or Google Sheets (e.g. data manipulation, basic analysis, reporting)
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities effectively
• Experience supporting or improving operational processes
• Familiarity with CRM, ERP, or internal business systems (desirable)
• Strong problem‑solving skills with a proactive, solutions‑focused mindset
• Effective communication skills, with the ability to work across different teams
• Adaptable and comfortable working in a fast‑paced, evolving environment

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42), this role is hybrid with 2 days per week expected in the office.

How many interviews? Following a screen with the Recruitment Team you can expect a two‑stage interview process, one online and one in‑person.

What are the benefits? You can read about the benefits on offer here.

BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must‑have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.