Internal Account Manager - Defence in Pocklington

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a new Internal Account Manager to support our sales team focused in the defence sector.

What will you be doing?

• Act as the day‑to‑day contact for assigned accounts, handling administrative tasks and responding to inbound requests.
• Support the sales team by managing quotes, RFIs/RFPs, and coordinating input from bids, overlay, and technical teams.
• Build and maintain strong relationships with customer IT teams to establish trust and ensure high levels of customer satisfaction.
• Identify and qualify new opportunities through regular client engagement and proactive communication.
• Assist with the preparation of proposals, demos, and proofs of concept.
• Ensure effective collaboration with internal teams and the Account Directors to deliver a consistent and professional service.
• Delegate or escalate client requests as appropriate to maintain smooth account operations.

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

What are we looking for?

The right person for this role will already have experience in a similar sales‑support/administrative role, preferably with an understanding of the IT sector.

Key Skills:

• Previous experience in an administrative, sales support, or account coordination role (preferably within IT or the Public Sector).
• Strong organisational skills with excellent attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise effectively in a fast‑paced environment.
• Confident communicator with strong written and verbal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Comfortable working collaboratively across teams and supporting senior colleagues.
• Proactive mindset with a willingness to take ownership and follow tasks through to completion.
• Customer‑focused approach with the ability to build positive relationships.
• Technical ability to prepare demonstrations using data and dashboards and customise reports where required for high impact.
• Bonus – Understanding of Public Sector IT strategies, frameworks, and procurement processes.

Practical stuff

Where is the role based? The primary location is our HQ in Pocklington (YO42) with a minimum expectation of 2 days per week in the office.

How many interviews? Following a screen with the Recruitment Team you can expect a two‑stage interview process, one online and one in‑person.

What are the benefits? You can read about the benefits on offer.

Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees may require further security clearance, the BPSS check is a must‑have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.