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- Tasks: Be the friendly face of our office and support our helpdesk team.
- Company: Join a dynamic team in Southampton with a focus on customer service.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Make a difference by ensuring smooth operations and excellent service delivery.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Perfect for those who thrive in a busy, team-oriented atmosphere.
The predicted salary is between 24000 - 32000 £ per year.
Location: Southampton
Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch)
Salary: £27,976 per annum
Contract: Permanent
Start date: ASAP
We are looking for a Contract Support / Helpdesk Coordinator to join a busy team based in Southampton. This role is office-based and sits at reception, acting as a key point of contact for visitors while also supporting the helpdesk and contract support function.
Key Responsibilities:- Welcoming visitors and acting as the first point of contact
- Handling helpdesk requests via phone, email, and internal systems
- Logging jobs and allocating work to engineers
- Supporting planned maintenance and work orders
- Producing basic daily and weekly reports
- Maintaining accurate records and supporting contract administration
- Liaising with clients, engineers, and management to ensure smooth service delivery
- Answering switchboard calls when required
- Confident communicator with a customer-focused approach
- Well organised with the ability to manage multiple tasks
- Comfortable using Microsoft Office (Word, Excel, Outlook)
- Calm under pressure and able to adapt to changing priorities
- Able to work well as part of a team and on your own
Contract Support in Southampton employer: Phoenix Resourcing Services
Contact Detail:
Phoenix Resourcing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Contract Support role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Practice makes perfect! Before you head into any interviews, do some mock sessions with friends or family. Focus on showcasing your customer-focused approach and how you handle multiple tasks – it’s all about confidence!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate!
We think you need these skills to ace Contract Support in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Support role. Highlight relevant experience and skills that match the job description, like your customer service skills and ability to manage multiple tasks.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your experience with Microsoft Office and any relevant helpdesk roles.
Be Clear and Concise: When filling out your application, keep it clear and concise. We love straightforward communication, so make sure your points are easy to read and get straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly!
How to prepare for a job interview at Phoenix Resourcing Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contract Support / Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like handling helpdesk requests and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a key point of contact for visitors and clients, strong communication is essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you stay organised. Bring up specific tools or methods you use to manage your workload, such as prioritising tasks or using software like Microsoft Office to keep track of your responsibilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the helpdesk faces. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
