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For Companies At a Glance
- Tasks: Lead M&E operations, manage teams, and ensure top-notch service delivery.
- Company: Established FM Service provider with a strong presence in the UK and Europe.
- Benefits: Competitive salary, car allowance, pension, healthcare, and more.
- Why this job: Join a dynamic team and make a real impact in a high-profile environment.
- Qualifications: Experience in M&E maintenance or TFM contracts preferred.
- Other info: Fast-paced role with excellent career growth opportunities.
The predicted salary is between 65000 - 68000 £ per year.
Our customer is a well-established and growing FM Service provider, operating in both the UK and Europe, who seek a Contract / Operations Manager to join the team delivering M&E services for one of their long-held accounts in Central London, close to Oxford Street. This organisation is responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man-management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5* service.
Guideline salary for this position is £65-68,000, while the package comprises of a car allowance (£5,000) as well as standard benefits such as pension, healthcare, etc.
Day-to-day duties and responsibilities include but are not limited to:
- Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management
- Delivery of contractual commitments and monthly, quarterly and annual reporting to the client
- Delivery of internal monthly reporting and presenting to senior stakeholders
- Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implications and improvements
- Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability
- Ensure succession planning arrangements are in place
- Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I
- Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services
- Direct management and engagement of preferred/approved supply chain
- Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience
- Delivering complex projects and ensuring successful delivery
- Risk management – identify risk and adopt appropriate mitigation measures
- Compliance management – ensuring all activities comply with current statutory legislation
While candidates do not need to be qualified in engineering, it is preferable, and any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment.
Person Specification:
- Experience as an operational and service-focused leader, in a similar role
- Possess solid understanding of contract commercials
- Be innovative & have proven capabilities to develop & grow contracts / portfolio
- Experience at interfacing at all levels throughout an organisation
- Able to command credibility and can influence a broad range of stakeholders
- High level of personal credibility, customer relationship management, networking and interpersonal skills
- Proven change management experience in the development & implementation of strategic plans
- Exceptional collaboration and community building skills
- Understanding of contracts and commercial models in the market
- Understanding of industry knowledge and trends
This is a well-known and long-established account, which this organisation has run the M&E services for circa ten years. A fast-paced environment, it requires working alongside the account manager in order to liaise with the on-site customer, and will suit a focused and articulate individual who can deliver a strong service, be reachable and accountable with regular meetings, and drive a positive culture for the site-based team.
M&E Operations Manager in London employer: Phoenix Resourcing Services
Contact Detail:
Phoenix Resourcing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the M&E sector and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their M&E services and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands their business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in operational management and contract delivery makes you the perfect fit for the role. Keep it concise and focus on your achievements that relate directly to the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace M&E Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the M&E Operations Manager role. Highlight your experience in managing M&E services and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your past successes in operational management and how you can bring that expertise to our team.
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. Talk about how you've successfully led teams in the past and how you plan to foster a positive culture within our organisation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Phoenix Resourcing Services
✨Know Your M&E Inside Out
Make sure you brush up on your knowledge of mechanical and electrical systems. Understand the key principles behind maintenance and service delivery, as well as any recent trends in the industry. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Think about specific challenges you've faced and how you overcame them, as this will demonstrate your capability to lead effectively.
✨Understand the Financials
Familiarise yourself with financial management concepts, especially P&L statements. Be ready to discuss how you've managed budgets or improved profitability in previous roles. This will show that you can handle the financial aspects of the position and contribute to the company's bottom line.
✨Prepare for Stakeholder Engagement
You'll need to interact with various stakeholders, so think about your communication strategies. Prepare to discuss how you've built relationships and influenced decisions at different levels within an organisation. This will highlight your interpersonal skills and ability to navigate complex environments.
