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For Companies At a Glance
- Tasks: Lead and manage estates and technical services across multiple sites in East Kent.
- Company: Join a vital public service organisation dedicated to community support.
- Benefits: Competitive salary, generous leave, pension scheme, and wellbeing initiatives.
- Why this job: Make a real difference by ensuring safe and efficient public service operations.
- Qualifications: Significant management experience in mechanical and electrical estates management required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 51600 - 58080 £ per year.
This role is responsible for leading and managing the Estates and Technical Services function across multiple operational sites within the East Kent area. The position supports frontline public services by ensuring that the estate, plant, and equipment operate safely, efficiently, and in full compliance with statutory, mandatory, and technical regulations.
The Estates Department provides essential services including maintenance, cleaning, catering, procurement, logistics, and other facilities functions vital to the delivery of high-quality public services.
About the Role
We are seeking an experienced Head of Estates to lead the Technical Solutions Department, ensuring the effective operation and maintenance of several key sites — based at the Kent and Canterbury and managing two ancillary locations in Folkestone and Dover. This role is critical to maintaining service delivery by managing estate assets, infrastructure, and technical systems safely, efficiently, and in compliance with all relevant standards and regulations.
You will lead a multidisciplinary team of managerial, technical, and administrative staff of approximately 30+, ensuring high performance and continuous improvement. The remit includes maintenance, compliance, projects, lifecycle planning, and performance management through KPIs, SLAs, and other key metrics.
As the technical lead, you will provide strategic advice, develop and implement solutions, manage budgets, oversee procurement, and maintain strong working relationships with internal and external stakeholders. You will also participate in the on-call rota, attending sites outside normal working hours as required.
Key Responsibilities
- Lead, manage, and develop a team delivering estate and technical services across multiple operational sites.
- Ensure full compliance with statutory, mandatory, and technical regulations, providing assurance to senior leadership and the Board.
- Oversee maintenance, repairs, project delivery, and lifecycle planning for all estate assets.
- Manage KPIs, SLAs, budgets, reporting, procurement, and helpdesk operations.
- Provide expert technical advice and develop solutions that support operational and organisational needs.
- Ensure Health & Safety compliance, effective use of CAFM and BMS systems, and adherence to all relevant regulatory and building standards.
- Drive continuous improvement, operational efficiency, and a culture of excellent customer service within the estates function.
- Participate in the on-call rota to support incidents, emergency planning, and contingency management.
About You
Essential Qualifications & Experience
- Significant experience in a mechanical and electrical estates management environment, preferably within a large or complex organisation, with at least five years in a management role.
- Degree or equivalent in a relevant discipline, supported by specialist knowledge through postgraduate or professional development.
- Membership of a recognised Building Services professional body (e.g. CIBSE, IHEEM, IWFM).
- Authorised Person status in one or more disciplines: electrical systems, medical gases, water systems, ventilation, boilers, or power generation.
- Strong knowledge of health technical standards, building regulations, and project management processes, including asbestos, water management, and COSHH compliance.
- Proven ability to manage budgets, staff performance, and complex technical projects.
- Excellent communication, numeracy, and IT skills (including CAFM, BMS, CAD, and reporting systems).
- Full UK driving licence.
Desirable Skills
- Strong problem-solving ability with sound mechanical and electrical aptitude.
- Ability to collaborate effectively with stakeholders, contractors, and staff in a complex, multi-site environment.
- Customer-focused, professional, and solution-oriented approach.
Benefits
- Salary Range £60,000 to £67,000
- Generous annual leave allowance with the opportunity to buy or sell leave.
- Pension scheme participation.
- Onsite childcare facilities (where available).
- Staff communication and wellbeing platforms.
- Discounted on-site catering.
- Eligibility for a public sector discount card and associated staff benefits.
Head of Estates and Technical Services in London employer: Phoenix Resourcing Services
Contact Detail:
Phoenix Resourcing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Estates and Technical Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the estates and technical services field. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their estate management practices and any recent developments. We want you to walk in there feeling confident and ready to impress with your knowledge!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and improved performance in past roles. We’re looking for someone who can lead a multidisciplinary team effectively, so highlight those experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Head of Estates and Technical Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Estates and Technical Services role. Highlight your relevant experience in estates management, compliance, and team leadership. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in managing technical services and leading teams. Let us know what makes you tick!
Showcase Your Technical Expertise: Since this role requires strong technical knowledge, don’t shy away from showcasing your expertise in mechanical and electrical systems. Mention any relevant qualifications or memberships that demonstrate your commitment to the field. We love seeing that passion!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Phoenix Resourcing Services
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and electrical estates management. Familiarise yourself with relevant health technical standards, building regulations, and project management processes. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Head of Estates, you'll be leading a multidisciplinary team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and continuous improvement. Highlight your experience in driving operational efficiency and fostering a culture of excellent customer service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've tackled complex technical projects or managed budgets effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Stakeholders
Since this role involves collaboration with various stakeholders, be ready to discuss how you've built strong working relationships in previous roles. Share examples of how you've communicated effectively with contractors and staff in a multi-site environment, showcasing your customer-focused approach.
