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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch cleaning and customer service across the North West.
- Company: Join a dynamic company focused on hygiene and customer satisfaction.
- Benefits: Competitive pay, mileage reimbursement, and a supportive work environment.
- Why this job: Make a real difference in cleanliness and customer experience while leading a passionate team.
- Qualifications: Experience in supervisory roles and strong leadership skills required.
- Other info: Flexible hours with opportunities for training and career growth.
The predicted salary is between 27 - 30 £ per hour.
Call for more information on this position.
Date posted: 14/01/2026
Role Location: North West, covering Wigan, Warrington, Bolton, Manchester, Winsford, Ellesmere & Liverpool – Mileage Paid
Hours: 40 hrs per week (working 8 hours shifts between 8am–6:30pm, 5 days over 7)
Pay: £13.86ph
The Role:
We’re looking for an experienced and proactive Soft Services Supervisor to oversee our catering, domestic, and laundry services across the Northwest. You will play a key role in ensuring our teams deliver excellent customer service, maintain the highest hygiene and cleanliness standards, and comply with all company requirements.
Key Responsibilities:
- Provide outstanding customer service and respond promptly to client requests with a professional, “can do” attitude.
- Supervise and support staff to maximise productivity and maintain high service standards.
- Oversee rotas to ensure full staffing coverage and accurate timesheets.
- Manage stock levels, supplier performance, and equipment use.
- Conduct regular audits, performance monitoring, and staff training.
- Ensure compliance with Health & Safety, COSHH, and Infection Control regulations.
- Provide out-of-hours support when required and maintain regular communication with your line manager.
Skills & Experience:
- Proven experience in a similar supervisory role within catering, cleaning, or soft services.
- Strong understanding of cleaning standards.
- Confident using IT systems (Word, Excel, PowerPoint).
- Excellent leadership, communication, and customer service skills.
- Experience with auditing, performance management, and training.
- IOSH Managing Safely (preferred).
- Flexible and able to work occasional unsociable hours when required.
Cleaning Supervisor – Mobile North West in Leigh employer: Phoenix Resourcing Services
Contact Detail:
Phoenix Resourcing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Supervisor – Mobile North West in Leigh
✨Tip Number 1
Network like a pro! Reach out to your contacts in the cleaning and soft services industry. Let them know you're on the lookout for a Cleaning Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to supervision and customer service. Think about your past experiences and how they relate to the key responsibilities of the role. We want you to shine when discussing your leadership skills and ability to maintain high standards!
✨Tip Number 3
Showcase your knowledge of health and safety regulations during interviews. Brush up on COSHH and Infection Control guidelines, as these are crucial for the role. Demonstrating your understanding will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Good luck!
We think you need these skills to ace Cleaning Supervisor – Mobile North West in Leigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in cleaning supervision and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Cleaning Supervisor role. Share specific examples of how you've led teams and maintained high standards in previous jobs.
Show Off Your IT Skills: Since the role requires confidence with IT systems, mention any relevant software you’ve used. If you’re familiar with Word, Excel, or PowerPoint, let us know how you’ve used these tools to improve efficiency or communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Phoenix Resourcing Services
✨Know Your Stuff
Before the interview, brush up on your knowledge of cleaning standards and regulations like Health & Safety and COSHH. Being able to discuss these confidently will show that you’re serious about the role and understand what’s required.
✨Show Off Your Leadership Skills
Prepare examples from your past experience where you successfully supervised a team or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your leadership abilities.
✨Customer Service is Key
Since this role involves a lot of client interaction, think of specific instances where you provided outstanding customer service. Be ready to explain how you handled difficult situations and maintained a positive attitude.
✨Get Familiar with the Area
As the role covers various locations in the North West, it’s a good idea to familiarise yourself with the areas mentioned in the job description. This shows your commitment and helps you discuss logistics and staffing coverage during the interview.
