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- Tasks: Welcome guests, manage inquiries, and ensure a positive atmosphere.
- Company: Join Phoenix Resourcing Services, dedicated to making a positive impact in the hospitality industry.
- Benefits: Earn £13.85 per hour with flexible hours and potential for extra shifts.
- Why this job: Be part of a vibrant team, enhance your customer service skills, and enjoy a dynamic work environment.
- Qualifications: Experience with PMS Systems is essential; a friendly attitude is a must!
- Other info: Immediate start available; fixed rota with weekend flexibility required.
Here at PRS Recruitment, we are looking for a Receptionist who has experience using PMS Systems (Property Management System) for our client based in Euston.
The role:
- 5 days over 7, with hours either 7am to 3:30pm or 2:30pm to 11:00pm, fixed rota. Must be flexible with weekends.
- £13.85 per hour, hourly contract, with additional hours paid.
Key Responsibilities:
- Maintaining a positive culture throughout the department.
- Providing the highest level of service to exceed guest expectations.
- Welcoming all visitors and guests warmly, maintaining eye contact and a smile.
- Informing everyone of upcoming daily events in the venue.
- Handling visitor inquiries and requests.
- Managing visitor passes and directing visitors appropriately.
- Issuing day passes, Members passes, and Gym passes.
- Answering calls within three rings and attending to voicemails promptly.
- Receiving and transferring calls internally.
Experience: Required
Employment: Full-time
Schedule: 5 days over 7
Salary: £13.85 hourly
Starting time: Immediate start!
About Phoenix Resourcing Services:
We pride ourselves on making a positive difference in the lives of everyone we work with. We connect clients and candidates directly so you can learn what it’s really like to work with us.
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Hotel Receptionist employer: Phoenix Resourcing Services
Contact Detail:
Phoenix Resourcing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with various Property Management Systems (PMS) before your interview. Knowing how to navigate these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. This will help you articulate your approach to handling guest inquiries and requests effectively during the interview.
✨Tip Number 3
Research the company culture at PRS Recruitment and their client. Understanding their values and expectations will allow you to tailor your responses and show that you're a great fit for their team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially weekends. Highlighting your willingness to adapt to the fixed rota will make you a more attractive candidate for the role.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required experience. Tailor your application to highlight how your skills and past experiences align with the role of a Hotel Receptionist.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have with Property Management Systems (PMS) and customer service roles. Use specific examples to demonstrate your ability to provide excellent service and manage visitor inquiries.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the position and the company. Mention your flexibility with working hours and weekends, as this is a key requirement for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at Phoenix Resourcing Services
✨Know Your PMS Systems
Make sure you are familiar with various Property Management Systems. Be prepared to discuss your experience with them and how you've used them in previous roles. This will show that you have the technical skills needed for the job.
✨Showcase Your Customer Service Skills
As a receptionist, providing excellent customer service is key. Think of examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to exceed guest expectations.
✨Practice Your Warm Welcome
First impressions matter! Practice greeting visitors warmly, maintaining eye contact, and smiling. You might even want to role-play this with a friend to ensure you come across as friendly and approachable during the interview.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, such as managing visitor inquiries or dealing with a busy reception desk. Think through your responses and be ready to explain your thought process clearly.
