Front of House Facilitator

Front of House Facilitator

We’re looking for a Front of House Facilitator to join our Wakefield depot.

In this role you will provide a first‑class front‑of‑house service, supporting visitors, colleagues and the wider PHOENIX UK Group with reception duties, meeting room coordination, post room activity and general administration.

• The Heart of the Role
• Act as the first point of contact for visitors and callers, providing a professional front‑of‑house service.
• Manage reception duties including greeting visitors, maintaining the area and monitoring building entry/exit.
• Handle incoming and outgoing post, and arrange transport as required.
• Coordinate meeting room setups, ensuring equipment, AV, refreshments and materials are in place.
• Support employees with use of meeting room equipment and provide general administrative assistance.
• Assist Compliance and Data Protection teams by monitoring and responding to the compliance email inbox.

Requirements

• Competent user of all MS Office applications.
• Strong numeracy, literacy and communication skills.
• Excellent telephone manner.
• Friendly, helpful, and confident when interacting with others.
• Ability to build effective working relationships.
• Ability to work independently while knowing when to seek advice.
• Positive attitude toward learning and change.

Benefits

• 22 days (pro‑rata) paid annual leave plus bank holidays, rising with length of service.
• High Street discounts.
• Employee Assistance Programme.
• Contributory Pension Scheme.
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