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For Companies At a Glance
- Tasks: Provide top-notch technical support and manage incidents for healthcare services.
- Company: Join Phoenix Medical Supplies, a leader in UK healthcare solutions.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and impactful industry.
- Why this job: Make a real difference in healthcare by supporting vital IT services.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 28461 - 28461 £ per year.
Job Type: Permanent
Location: Runcorn
Salary: £28,461.32
Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hours per week
About Us
At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.
We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.
Key Responsibilities
- Provide incident management, request fulfilment, and access management services as a first point of contact in accordance with defined ITIL processes.
- Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
- Develop solutions and workarounds for incidents and problems where none exists.
- Work cross-functionally within the IT Department to ensure the successful transition of new services into production, including installing, configuring and updating devices and applications.
- Update the CMDB in a timely manner to reflect details of such changes.
- Contribute to continuous service improvement by suggesting improvements to policies, processes and procedures.
- Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
- Ensure that relevant IT and Data Security standards are maintained.
First Line Technical Support employer: PHOENIX Medical Supplies
Contact Detail:
PHOENIX Medical Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Technical Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you’d handle specific incidents or requests. We can help you with mock interviews to boost your confidence and get you ready to impress!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you’ve tackled issues in the past. We want to see your thought process and how you can develop solutions on the fly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace First Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Line Technical Support role. Highlight relevant experience and skills that match the job description, like incident management and ITIL processes. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Phoenix Medical Supplies and how your background makes you a great fit for the role. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've developed solutions or workarounds in past roles. We’re looking for candidates who can think on their feet and contribute to continuous service improvement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Phoenix Medical Supplies!
How to prepare for a job interview at PHOENIX Medical Supplies
✨Know Your ITIL Basics
Since the role involves incident management and request fulfilment according to ITIL processes, make sure you brush up on the basics of ITIL. Familiarise yourself with key concepts like service lifecycle, incident management, and SLAs. This will show that you understand the framework they operate within.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've developed solutions or workarounds for technical issues. Think of scenarios where you had to troubleshoot effectively. This will demonstrate your ability to think on your feet and contribute to continuous service improvement.
✨Understand the Company Culture
Research Phoenix Medical Supplies and their mission in the healthcare industry. Understanding their values and how they make a difference can help you align your answers with what they’re looking for. It’s all about showing that you’re not just a fit for the role, but also for the team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current projects, team dynamics, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you too.