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- Tasks: Provide top-notch customer service and support healthcare professionals daily.
- Company: Join PHOENIX Group, a leader in medical supplies dedicated to excellent service.
- Benefits: Enjoy comprehensive training, ongoing development, and a competitive salary.
- Why this job: Be part of a supportive team making a real impact in healthcare.
- Qualifications: Experience in customer service is preferred; strong communication skills are a must.
- Other info: Full-time role with flexible shifts, including occasional Saturday mornings.
The predicted salary is between 24000 - 36000 £ per year.
The PHOENIX Group is seeking Customer Service Advisors passionate about delivering excellent customer experiences. Based at their contact centre in Runcorn, your main responsibility will be to provide outstanding customer service, liaising with healthcare professionals.
Your role includes:
- Handling incoming calls
- Processing customer orders
- Resolving queries
- Informing customers about our services and products
- Making proactive service calls
Candidates should have experience in a contact centre or busy customer service environment, with strong telephone and written communication skills. Ability to work well in a team and proficient keyboard skills are essential. A customer service NVQ or experience in the pharmaceutical industry is desirable but not mandatory.
We offer comprehensive training, coaching, and ongoing development opportunities.
This is a full-time position with shifts between 8:30 am and 6:00 pm, including occasional Saturday mornings from 9 am to 1 pm.
Contact Detail:
PHOENIX Medical Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the healthcare industry, especially the pharmaceutical sector. Understanding the products and services offered by PHOENIX Medical Supplies will help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling calls, consider role-playing scenarios with a friend to improve your ability to resolve queries and provide information clearly and confidently.
✨Tip Number 3
Highlight any previous experience in customer service or contact centres during your discussions. Be ready to share specific examples of how you've successfully handled customer interactions or resolved issues in the past.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Since the role requires working well within a team, be prepared to discuss how you’ve contributed to team success in previous roles and your approach to supporting colleagues.
We think you need these skills to ace Depot Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a contact centre environment. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in working for PHOENIX Group and how your skills align with the role of Depot Customer Service Advisor. Be sure to include examples of how you've successfully resolved customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your telephone and written communication skills. If you have experience with keyboard proficiency or working in a team, make sure to mention these as they are essential for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at PHOENIX Medical Supplies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since strong telephone and written communication skills are essential for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and rehearse them to ensure you sound confident and professional.
✨Familiarise Yourself with the Company
Research PHOENIX Group and their services before the interview. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about past experiences where you resolved issues or improved customer satisfaction, and be ready to discuss these situations in detail.
