At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with a professional approach.
- Company: Join a dynamic team at our Wakefield Depot.
- Benefits: Enjoy 22 days annual leave, bank holidays, and competitive salary.
- Other info: Full-time role with shift rotations and opportunities for growth.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24999 - 24999 £ per year.
The role is full time working on a shift rotation between the hours of 8.30am - 6pm with the occasional Saturday 9am - 1pm. £24,999.00 per annum.
We are looking for an experienced Customer Service Advisor to come join us, based at our Wakefield Depot. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
The heart of the role:
- Managing incoming case queries via a shared inbox and phone line
- Customer liaison, raising, investigating and resolving queries
- Providing advice and information regarding our service or product range
- General administration
What makes you tick:
- Prior inbound telephone experience
- Strong communication skills and confident telephone manner
- Detail oriented
- Prior complaint handling experience
Our benefits:
- 22 days (pro rata) paid annual leave plus bank holidays
Customer Service Advisor employer: PHOENIX Medical Supplies
Join our dynamic team at the Wakefield Depot, where we prioritise a supportive work culture and offer competitive benefits, including 22 days of annual leave plus bank holidays. As a Customer Service Advisor, you'll have the opportunity to grow your skills in a fast-paced environment while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Wakefield Depot and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a friendly tone. Remember, they’re looking for someone who can connect with customers effortlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at the Wakefield Depot.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Customer Service Advisor. We want to see how your skills match the role, so don’t be shy about showcasing your inbound telephone experience and complaint handling expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering top-notch customer service and how your previous roles have prepared you for this position at our Wakefield Depot.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PHOENIX Medical Supplies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing case queries and providing customer advice. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries or complaints in the past. This will showcase your experience and confidence on the phone.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you might face as a Customer Service Advisor. Think of scenarios where you had to resolve a complaint or provide exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
