At a Glance
- Tasks: Deliver top-notch customer service and resolve queries with a professional touch.
- Company: Join NuCare, a dynamic team in Telford focused on customer satisfaction.
- Benefits: Enjoy 22 days annual leave, health cash plan, and access to discounts.
- Other info: Permanent role with opportunities for accredited training and career growth.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Strong communication skills and prior complaint handling experience required.
The predicted salary is between 20400 - 27600 £ per year.
NuCare Depot - Units C5 and C6, Hortonwood 10, Telford, Shropshire, TF1 7ES
Salary: £24024.00
Closing date: 31/12/2025
Contract type: Employee - Permanent
37.5 hours, working Monday to Friday 9:30am - 6pm
We’re looking for an experienced Customer Service Advisor to come join us, based at Telford depot, NuCare. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
Job Responsibilities:
- Managing incoming case queries via a shared inbox and phone line
- Customer liaison, raising, investigating and resolving queries
- Providing advice and information regarding our service or product range
- General administration
Key Skills, Knowledge, and Experience:
- Strong communication skills
- Detail oriented
- Prior complaint handling experience
Our benefits:
- 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
- Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
- iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
- Access to High Street discounts
- Employee Assistance Programme
- Contributory Pension Scheme
- Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)
We reserve the right to close this vacancy early if sufficient applications are received.
NuCare Customer Service Advisor in Telford employer: PHOENIX Medical Supplies Ltd.
NuCare is an exceptional employer located in Telford, offering a supportive work culture that prioritises employee wellbeing and professional growth. With benefits such as a generous annual leave policy, health cash programme, and access to accredited training programmes, we empower our Customer Service Advisors to thrive both personally and professionally. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences while enjoying a fulfilling career.
Contact Details:
PHOENIX Medical Supplies Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NuCare Customer Service Advisor in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHOENIX Medical Supplies Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHOENIX Medical Supplies Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace NuCare Customer Service Advisor in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHOENIX Medical Supplies Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at PHOENIX Medical Supplies Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHOENIX Medical Supplies Ltd.!
How to prepare for a job interview at PHOENIX Medical Supplies Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
