At a Glance
- Tasks: Deliver top-notch customer service and resolve queries with a professional touch.
- Company: Join NuCare, a dynamic team in Telford focused on customer satisfaction.
- Benefits: Enjoy 22 days annual leave, health cash plan, and access to discounts.
- Other info: Fixed-term contract with opportunities for accredited training and career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and prior complaint handling experience required.
NuCare Depot - Units C5 and C6, Hortonwood 10, Telford, Shropshire, TF1 7ES
Salary: £24,999
Closing date: 30/09/2026
Contract type: Employee - Fixed Term
Customer Service Advisor - Fixed Term contract 12 months
Location: Telford, TF1 7ES
Hours: 37.5 hours, working Monday to Friday 9:30am - 6pm
We're looking for an experienced Customer Service Advisor to join us at our Telford depot, NuCare. In this role, you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
Job Responsibilities:
- Managing incoming case queries via a shared inbox and phone line
- Customer liaison, raising, investigating and resolving queries
- Providing advice and information regarding our service or product range
- General administration
Key Skills, Knowledge, and Experience:
- Strong communication skills
- Detail oriented
- Prior complaint handling experience
Our benefits:
- 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
- Medicash - a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
- iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
- Access to High Street discounts
- Employee Assistance Programme
- Contributory Pension Scheme
- Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)
We reserve the right to close this vacancy early if sufficient applications are received.
NuCare Customer Service Advisor in Shrewsbury employer: PHOENIX Medical Supplies Ltd.
At Rowlands, we are committed to fostering a supportive and collaborative work environment where our Pharmacy Dispensers can thrive. Located at the Royal Stoke University Hospital in Stoke-On-Trent, our team enjoys ongoing training and development opportunities that empower them to make a meaningful impact on patient care. Join us to be part of a dynamic team dedicated to enhancing community health while advancing your career in a rewarding setting.
Contact Details:
PHOENIX Medical Supplies Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NuCare Customer Service Advisor in Shrewsbury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PHOENIX Medical Supplies Ltd..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PHOENIX Medical Supplies Ltd.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace NuCare Customer Service Advisor in Shrewsbury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PHOENIX Medical Supplies Ltd..
How to prepare for a job interview at PHOENIX Medical Supplies Ltd.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PHOENIX Medical Supplies Ltd.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PHOENIX Medical Supplies Ltd. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
